West Cary Group is a full-service, digital marketing and technology agency based in Richmond, Virginia, which services numerous mid-sized local and Fortune 500 clients across a vast array of industries. Hopefully you enjoy the frenetic, dynamic, and exciting environment of a fast-growing firm, because we’re looking for dynamic SVP, Chief Client Officer

Summary: Provides visionary strategic direction for West Cary Group and for the account management teams, to meet the marketing needs of clients and strategic goals for West Cary Group

Role Qualifications:

Must engage in the growth, development, and strategic direction of the agency
Must ensure that West Cary Group is providing excellent service to the Client in all key areas: Marketing, Creative, Media, Research, and Account Management
Must develop and apply breakthrough customer insight, as well as exceptional thinking, communication and influence skills, leadership, and energy to help drive customer business goals
Must network and consult with clients, and develop project proposals that retain clients and exploit new revenue opportunities
Must use client insight to help the team develop great creative marketing ideas
Must identify high impact opportunities for developing innovative approaches to meet the needs of clients
Must possess the ability to create comprehensive marketing programs and drive business goals for customers
Must continuously study the marketplace and leverage research, trends, and innovation to drive world-class marketing strategies

Position Responsibilities:

Identifies, establishes, and develops new business opportunities through networking to current and targeted clients
Leads each client account management team, defining their duties, responsibilities, and expectations and measuring results
Prepares and conducts presentations
Consults with clients on optimal project design for marketing programs
Develops proposals based on client requirements
Closes sales and secures client approval, including fully executed documents (e.g., SOW’s, task orders, PO’s, etc.)
Understands financial targets and budget goals and incorporates financial analysis into strategic decisions
Establishes effective training for his/her account team
Implements operating budget to address changing priorities
Provides leadership in the transition from development to operational execution of marketing programs
Ensures projects are transitioned to the appropriate account management team
Maintains high-level contact with clients to ensure on-going satisfaction
Utilizes recruitment sources, analyzes and forecasts staffing needs
Travels as needed
Other duties as assigned

Essential Skills and Experience:

A Bachelor’s degree, MBA or advanced degree preferred or 10+ years of prior work experience
Should be self-driven, results-oriented with a positive outlook, and possess a clear focus on high quality and business profitability
Must possess strong forward-planning skills
Excellent oral and written communication skills, including the ability to present to clients
Must be an empathic communicator and able to see things from the other person’s point-of-view
Demonstrates talent and training to influence key client decision makers and achieve acceptable outcomes for the client

Reporting to this position: VP, Account Management and Team

Benefits

Paid vacation, sick leave and holidays
Medical/Vision/Dental/Short-Term Disability/Long-Term Disability
Employer paid Life insurance
Flexible Spending Accounts: Health/Dependent Care
401(k) matching
Cool people to work with!

West Cary Group LLC is committed to being an equal opportunity employer by fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our fundamental belief is that diversity of thought is our most powerful asset. We celebrate our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

West Cary Group

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Chief Client Officer