We’re searching for a Digital Sales Operations Specialist. Are you searching for new possibilities?

Westland Insurance Group Ltd. is growing and has a new opportunity for a Digital Sales Operations Specialist, at our Surrey, BC Head Office. This is a hybrid role, with the ability to work from the office and work from home while supporting our Personal Lines Digital Sales teams across British Columbia, Alberta, and the Prairies.

We’re looking for a highly organized, detail-oriented individual who brings strong Personal Lines insurance knowledge, analytical skills, and a passion for improving how work gets done. You’ll work closely with Digital Sales advisors and leaders across multiple provinces, supporting file quality, reporting, systems, advisor training, and operational improvements.

Expected Compensation: The expected salary range for this role is $45,600 - $57,000, based on a 35-hour work week. Your rate of pay will be determined based on your individual qualifications and experience, while considering internal equity.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training and development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what’s possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As a Digital Sales Operations Specialist, you’ll use your strong administrative, analytical, and technical skills to help keep Digital Sales operations running smoothly. You’ll support advisors and leadership, maintain accurate client and policy information, monitor file quality, prepare business reporting, and improve the processes and digital tools that enable the team to deliver an efficient sales experience.

Interested in learning more?

Why You'll Love Westland

An open, flexible and welcoming workplace
Plenty of opportunities to grow and learn
Autonomy to drive your own success
Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
A total rewards program that takes care of your financial, physical, and mental health
Flexible paid Values Days to celebrate days important to you
Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why We’ll Love You

You bring 3–5 years of experience in Personal Lines insurance, insurance operations, sales support, administration, or coordination, ideally within a brokerage or high-volume sales environment
You have a strong understanding of Personal Lines insurance processes, policy documentation, new business workflows, file quality requirements, compliance, and sales administration
You’re highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
You have experience reviewing client and policy files, identifying documentation gaps, and ensuring information is complete and accurate
You’re comfortable working with brokerage management systems and digital sales platforms such as Acturis, Salesforce, Genesys, or similar tools
You bring strong analytical and problem-solving skills, with the ability to work with data, prepare accurate reports, identify trends, and support informed decision-making.
You’re a strong communicator and collaborator who can build effective working relationships with advisors, leaders, and cross-functional partners across multiple provinces
BONUS: You have post-secondary education in Business Administration, Insurance, or a related field and/or hold an insurance licence or are willing to obtain one

Once Here, You'll

Provide day-to-day administrative and operational support to the Personal Lines Digital Sales team
Review client and policy files for accuracy, completeness, and documentation quality, identifying missing information, discrepancies, and required corrections
Conduct file audits and quality control reviews to support company standards, documentation requirements, and regulatory compliance
Support new business processing, advisor training, ongoing education, and operational reporting
Coordinate incoming Digital Sales requests and inquiries, ensuring items are prioritized, directed, tracked, and followed through to completion
Serve as a key resource for Digital Sales systems, tools, and operational processes, including troubleshooting, testing, training, and supporting system adoption
Support Digital Sales projects and process improvements, including the development and maintenance of procedures, workflows, reference materials, and operational documentation
Collaborate with advisors and internal stakeholders, monitor outstanding items, and identify recurring documentation or workflow issues to improve efficiency and the client experience

Want to get to know each other better? Send your resume our way.

You belong here

We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca

Westland Insurance Group Ltd.

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