Sales and Customer Support

***Please note that the actual compensation for this role will be determined based on the candidate's overall experience and qualifications.

***Please note that job title indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.

About Us

Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best products with excellent supply chain fulfilment. Our deep industry expertise and exceptional customer service is what sets us apart, and is the key to our success. We have been recognized repeatedly as one of Canada’s fast-growing and 50 Best Managed companies, and it is part of our DNA to always discover new ideas and ways to improve.

We are one team – we pride ourselves on our exceptional work ethic, can-do attitude and innate desire to learn. If this sounds like you, then Weston Wood Solutions offers an environment for you to shine and grow your career.

The Role: Technical Sales Support Specialist

Join our dynamic team as a Technical Sales Support Specialist, and be at the forefront of our company's growth! In this role, you'll play a pivotal part in enhancing our sales processes, boosting productivity, and exceeding sales growth targets for both existing and new customers. Working in an organized manner with a high degree of efficiency, you'll thrive in a fast-paced, ever-evolving environment and ensure that our customers' needs are not just met but exceeded. This role reports to the Manager, Technical Sales Support.

Your Day-to-Day:

Sales and Customer Support:

Create, update and process quotations, sales order confirmations, and price lists
Verify product drawings, and where applicable, populate new product code setup sheets with accurate part information
Respond to external customer inquiries related to products, service, delivery, and liaise with other team members as required
Collaborate closely with our sales team, fostering trust, reliability, and active participation in sales meetings.
Prioritize customer service and satisfaction, through ongoing and regular communication
Collaborate with other departments to resolve customer issues to ensure on-time customer commitments.

Order Fulfillment:

Facilitate smooth execution of sales deliverables Including:

➢ document customer Purchase Orders upon receipt

➢ enter company Sales Confirmations according to SOPs

➢ check them for accuracy,

➢ ensure correct part numbers are selected, and all information is verified with customers

Administration, Analysis and Reporting:

Ensure all account information such as contact details, credit information and opportunities are maintained in our Customer Relationship Management database
Identify opportunities for workflow improvement and control, and assist in implementing changes
Maintain a proactive approach to customers and keep customer interactions positive and satisfaction high, both internally and externally
Provide backup for other sales support colleagues as required
Complete any assigned work (projects, process improvement initiatives etc.)
Understand, support and adhere to the company’s health and safety policies, programs and procedures, and all Company policies as applicable
Fulfill general administrative duties for record keeping and proper customer file maintenance

What do you need to succeed?

Must-Have

A minimum of 3 years' experience in inside sales, customer support, or order specialist roles with a proven track record of success
Highly effective communication skills (oral and business writing ), and proficiency in English
Adept with technology, including ERP systems, and advanced level of experience with Microsoft 365 applications, particularly Excel and Word
Excellent interpersonal skills and ability to establish rapport with customers and colleagues
Strong customer service orientation
Meticulous attention to detail, coupled with excellent numerical and mathematical skills
Excellent organizational skills with ability to multi-task and work well under pressure to get things done
Results-driven, goal-oriented mindset, with a drive to succeed
Must be flexible to provide timely support and response(s) for customers in global time zones; occasional weekend and evening work may be requested

Nice-to-Have

Relevant industry experience (Millwork/ Lumber etc.)
Completion of post-secondary education in a related field; preference in Supply Chain discipline or Engineering discipline
Hands-on experience with Epicor BisTrack or a similar ERP system

If you are interested in joining our great team in this role, please submit your resume and brief cover letter indicating why you are interested in the role, to hr@westonwoodsolutions.com by latest April 30, 2024. Weston Wood Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all of our applicants in advance.

Job Types: Full-time, Permanent

Pay: From $48,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
On-site parking

Flexible Language Requirement:

French not required

Schedule:

Monday to Friday

Experience:

Sales Operations: 2 years (required)
Data analytics: 2 years (required)

Work Location: In person

Application deadline: 2024-04-29
Expected start date: 2024-04-30

Weston Wood Solutions

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