Company Description

Our client is a cryptocurrency exchange company that has established itself as a reliable platform that provides easy and direct access to Bitcoin. Their streamlined platform ensures you have access to real-time market pricing, and with a user-friendly interface, it caters to both novice and experienced cryptocurrency traders. This enables to purchase of BTC at the best and latest market rate.

Overall, our client's stands out as a reliable and user-friendly cryptocurrency exchange, offering a comprehensive suite of features to meet the diverse needs of the growing crypto community.

Job Description

Job Scope:

As the Sales Operations Manager, you will steer our sales operations with strategic leadership, technological innovation, and proactive business development.

Main Responsibilities:

Implement CRM Strategies:

Develop and implement effective Customer Relationship Management (CRM) strategies for analysis and optimization.
Foster strong relationships with existing clients, actively engaging with their feedback and needs.

Drive Technological Advancements:

Lead the identification and implementation of cutting-edge processes and products, ensuring our technology platform remains at the forefront of cryptocurrency trading.
Collaborate with the technology team to explore innovative solutions enhancing user experience and platform functionality.

Business Development:

Identify and explore potential channels for business development within the trading, investment, and wealth management market.
Initiate and nurture strategic partnerships, aligning with our growth objectives.

Sales Performance Management:

Oversee and optimize the sales process, ensuring efficiency and effectiveness in lead generation, conversion, and retention.
Conduct regular performance reviews, provide constructive feedback, and implement strategies to enhance the performance of the sales team.

Market Research and Analysis:

Stay abreast of market trends, competitor activities, and regulatory changes impacting the cryptocurrency and trading industry.
Utilize comprehensive market insights to inform business strategies, ensuring our competitive edge.

Team Collaboration:

Collaborate cross-functionally with key departments, fostering a cohesive and synergistic approach to achieving overall business objectives.
Encourage open communication and collaboration among team members to drive a culture of innovation and continuous improvement.

Strategic Planning:

Contribute to the development of overarching strategic plans for the sales operations department.
Participate in strategic meetings to align sales goals with overall business objectives.

Qualifications

Person Specifications:

Demonstrate a minimum of 5 years of relevant experience in the cryptocurrency domain, particularly within a trading academy setting.
Demonstrate significant experience in the trading, investment, and wealth management market, especially in a trading academy setting.
Stay informed about the latest industry trends, emerging technologies, and market dynamics.
Proven track record in sales, with the ability to mentor and educate new agents, fostering a high-performance sales team.
Develop and implement comprehensive sales training programs to elevate the skills and capabilities of the sales team.
Exhibit strong leadership skills in building and managing high-performing teams.
Foster a collaborative and innovative team culture that encourages continuous improvement.

Additional Information

Benefits:

Professional Growth: Acquire new skills and gain valuable experience navigating the challenges and opportunities presented by the crypto and trading market.
Global Exposure: Operate on a global scale, providing exposure to international markets and regulatory environments, broadening perspective, and enhancing understanding of the global financial landscape.
Networking Opportunities: Abundant chances for networking with professionals, experts, and thought leaders in the blockchain, cryptocurrency, and trading space, facilitating strong professional development.

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Sales Operations Manager