The Role

Lead the Sales Operations team
Execute on the vision and strategy for Sales Operations working in close partnership with business, geography and functional stakeholders including serving as a critical connection point across the WE DO areas
Establish and effectively operate a best practice TOM through the centralization of resources and scaling and leveraging offshore resources
Develop deep understanding of current systems, strategies, and priorities in alignment with resource and budgetary parameters
Manage risk, compliance, and governance to deliver a high-quality operating environment that meets all current and future regulatory requirements whilst reducing operational risk and improving profitability
Monitor external market, best practices and business needs to ensure fit for purpose systems, processes and ways of operating are in place
Provide oversight of sales intelligence development in support of pipeline management, business forecasting, market segmentation, account planning, etc
Direct the evaluation and prioritization of issues identified to ensure that systems and practices effectively serve the entire user community, and ensure resource allocation is aligned to resolve and implement necessary changes
Demonstrate commitment to process optimization and efficiency gains
Ensure the execution of detailed project plans to improve systems and processes
Work collaboratively with other operations leaders to shape, drive and execute on operational priorities for WTW
Actively support the execution and change management on Transformation activities
Provide coaching, mentoring and support to drive sustained improvement across sales operations

The Requirements

Experience leading a Global Team
Ability to influence and collaborate with senior stakeholders and work across all levels of an organization, good listener, and clear communicator
Expertise on sales automation and CRM systems
In-depth knowledge of the markets WTW operates in
Experience with transformation and change projects is essential
Demonstrable ability to define processes and related support systems
Comfortable with change and uncertainty and able to work and lead through ambiguity

EOE, including disability/vets

Compensation

The base salary compensation range being offered for this role is $200,000 to $350,000. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Willis Towers Watson

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Head of Sales Operations