Overview
We are seeking a highly organized and motivated Office Operations Manager with solid Sales Support background to oversee the daily operations of our office. The ideal candidate will possess strong leadership skills and exceptional multitasking abilities, strong communication skills, and a keen attention to detail. This role is crucial for ensuring that our operations run smoothly while supporting business development initiatives and enhancing customer service.

Duties

1. Sales Support

Serve as the primary point of contact for internal sales representatives and external agents for administrative needs.
Assist internal and external sales representatives with ensuring completion of customer accounts, sales orders, and leads in the CRM system.
Prepare and distribute quotes, proposals, and invoices in coordination with the sales team. Ensure accuracy and consistency in all sales documentation.

2. Customer Relationship Management

Client Communication:
Act as a liaison between customers and the sales team, addressing inquiries and escalating issues as needed.
Schedule follow-ups with clients for ongoing projects or new opportunities.
Order Processing:
Assist in entering and tracking customer orders in the system.
Collaborate with warehouse and logistics teams to track shipments and resolve delivery issues.
Client Onboarding:
Facilitate smooth onboarding for new clients, including sharing relevant materials and setting up accounts.

3. Communication and Coordination

Act as a liaison between internal sales teams, external agents, other departments such as operations, marketing, and finance.
Disseminate product updates, pricing changes, and promotional materials to internal and external sales teams.
Handle inquiries from clients and escalate to the appropriate sales representative or manager as necessary.

4. Reporting and Data Management

Sales Analytics and Reporting:
Compile weekly, monthly, and quarterly sales reports, highlighting key metrics and trends.
Analyze sales data to identify patterns and areas for improvement.
Document Management:
Organize and maintain contracts, agreements, and other critical sales documents.
Ensure proper documentation of customer interactions and sales activities.

5. Event and Meeting Coordination

Organize and coordinate sales meetings, including agendas, materials, and follow-up actions.
Support the planning and execution of trade shows, customer visits, and product launches.
Schedule training sessions for internal sales staff and external agents.

6. Administrative Tasks

Maintain organized filing systems for sales contracts, agreements, and customer communications.
Assist with the onboarding of new sales representatives and agents by providing necessary materials and training support.

7. Marketing Support

Collaborate with the marketing team to develop and distribute promotional materials.
Monitor and report on the effectiveness of marketing campaigns and promotions.
Coordinate with external agents to ensure consistency in brand messaging and sales strategies.

8. Operational Support

Build out processing flow charts
Order Processing
Order entry, invoicing, and delivery scheduling processes.
Collaborate with the warehouse team to track inventory levels and order fulfillment.
Vendor and Supplier Coordination
Maintain relationships with flooring suppliers and negotiate pricing agreements.
Monitor vendor invoices and ensure timely payments.
Inventory Management Support
Assist in tracking inventory levels and reconciling discrepancies.
Coordinate inventory audits and stock replenishment.

· Accounts Receivable and Payable

Monitor customer payments and follow up on outstanding balances.
Oversee invoice generation and account reconciliations.

9. Operational Efficiency

Process Improvement:
Identify and implement ways to streamline administrative processes for the sales force.
Provide input on tools and software to enhance productivity and communication.
Compliance and Policy Adherence:
Ensure that the sales team complies with company policies, including pricing guidelines and customer engagement protocols.

Requirements

Proven experience in office management or a similar role, preferably within a technology sales environment.
Strong understanding of SalesForce
Excellent leadership skills with the ability to train and engage diverse teams effectively.
Proficient in analyzing data to drive decision-making and improve operational efficiency.
Exceptional communication skills, both verbal and written, with a focus on customer service excellence.
Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
Familiarity with business development strategies is highly desirable.

If you are passionate about driving operational success while enhancing customer satisfaction within a dynamic environment, we encourage you to apply for this exciting opportunity as an Office Operations Manager.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Schedule:

8 hour shift
Monday to Friday

Experience:

Office management: 4 years (Required)
Project management: 2 years (Required)
Sales Support: 2 years (Required)

Ability to Commute:

Marietta, GA 30067 (Required)

Work Location: In person

Windmoeller Inc

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