Company Description

Workleap builds practical employee experience software that makes work simpler. With over 20,000 happy customers in more than 100 countries, Workleap is a must-have for businesses looking to create a more engaging and successful workplace.

Job Description

Please note this position is for a 12 month contract.

So, what will your new role look like?  

As a RevOps Systems Manager, you will be responsible for managing and optimizing our technological stack, including HubSpot and Salesforce (SFDC). You will play a pivotal role in ensuring data accuracy, streamlining processes, and providing critical insights to drive strategic decision-making. Your expertise will help us enhance operational efficiency and support revenue growth across our sales, marketing, and customer success functions.

Responsibilities:

Integration and Collaboration:
- Ensure seamless integration of the GTM solution with other systems and tools.
- Collaborate with engineering and product teams to align on technical requirements and solutions.
Strategic Support and Continuous Improvement:
- Support strategic customer opportunities and capture learnings to enhance GTM solutions.
Cross-Functional Collaboration:
- Work with stakeholders across the organization to build technology capabilities.
- Support growth and scale for strategic and transformational initiatives through technology solutions.
Solutioning and Implementation:
- Drive and lead end-to-end solutioning of GTM platform implementation and rollouts.
Staying Updated:
- Keep up to date on new tools and technologies in the GTM space to continuously improve the GTM solutions.
Technical Documentation:
- Develop and maintain technical documentation for GTM solutions and integrations.
Governance and Compliance:
- Ensure all solutions comply with organizational governance and security policies.
Performance Monitoring:
- Monitor the performance of GTM systems and tools and implement improvements as necessary.

A typical week?  

A typical week for the RevOps Systems Manager will involve a dynamic mix of strategic planning, hands-on system management, and cross-functional collaboration. You'll spend most of your time integrating various systems and tools, working closely with IT and other stakeholders to ensure seamless data flow across platforms. Throughout the week, you’ll manage multiple RevOps projects, utilizing tools like Jira to track progress and align technological initiatives with business goals. Regular meetings with cross-functional teams will ensure that everyone is on the same page, and you'll be instrumental in driving change management to facilitate smooth adoption of new tools and processes.

What does your future team look like?  

Your future team will be a dynamic and fast-moving group, composed of specialists in sales operations, marketing operations, CX operations, performance tracking, revenue systems management, forecasting, data analysis, and revenue enablement. Each team member will have specific responsibilities to ensure seamless operations across the entire revenue process. The team operates with a straightforward, transparent approach, valuing honesty and direct communication. Collaboration and shared success are key principles, ensuring that achievements are celebrated together, and everyone has a chance to shine. This cohesive and agile team will be integral in driving revenue growth and optimizing the overall customer journey.

What are the next challenges awaiting your team?  

CRM Optimization and Consolidation.
Data Integrity and Analysis.
Process Streamlining.
Cross-Functional Collaboration.

Qualifications

Extensive Knowledge of HubSpot and Salesforce (SFDC):
- Proven experience in configuring, customizing, and optimizing both HubSpot and Salesforce platforms.
- Strong understanding of CRM best practices and data management.
Data Analysis and Reporting:
- Proficiency in data analysis tools such as SQL, Excel, and BI platforms.
- Ability to create and interpret dashboards and reports, and provide actionable insights based on key metrics and KPIs.
Systems Integration:
- Experience in integrating various systems and tools using APIs and middleware solutions.
- Understanding of how to ensure seamless data flow across different platforms.
Process Optimization:
- Ability to map, analyze, and optimize business processes using methodologies like Lean or Six Sigma.
- Proven track record of implementing process improvements to enhance efficiency and customer experiences.
Project Management:
- Strong project management skills, including planning, execution, and monitoring of initiatives.
- Proficiency in using project management tools such as Asana, Trello, or Jira.
Technical Acumen:
- Basic knowledge of coding and scripting for troubleshooting and minor customizations.
Change Management:
- Experience in managing and driving change within an organization.
- Ability to facilitate smooth adoption of new tools and processes.
Stakeholder Management:
- Excellent communication and collaboration skills.
- Ability to work effectively with cross-functional teams and align technological initiatives with business objectives.
Analytical and Strategic Thinking:
- Strong problem-solving skills with the ability to think strategically.
- Ability to translate data into actionable insights and strategic plans.
Industry Experience:
- Relevant experience in SaaS or technology-driven companies.
- Understanding of B2B business models and revenue operations.

Additional Information

At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.

We strive to create a healthy and inclusive work environment. This is everyone’s business.

Our Candidate Experience Flow at Workleap:

Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer

We are looking forward to getting to know you!

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Revenue Operations Systems Manager – 12-month contract