We’re looking for a forward-thinking Business Applications Manager to lead the development, optimisation and continuous improvement of our business applications, with a particular focus on Microsoft Dynamics 365.

This is an exciting opportunity to play a key role in our digital transformation journey, helping to maximise the value of Dynamics 365 and emerging technologies across the organisation. Working at the centre of technology, you'll ensure our business applications continue to evolve in line with organisational priorities, delivering excellent experiences for both colleagues and customers.

What You’ll Be Doing

In this role, you'll build trusted relationships across the organisation, working closely with stakeholders to understand business priorities, challenges and opportunities, translating these into practical system improvements and effective solutions.

You'll take ownership of the Dynamics 365 roadmap and enhancement backlog, shaping future developments and ensuring the platform continues to evolve in line with organisational needs. Using data, customer and user feedback and operational insight, you'll identify smarter ways of working that improve experiences, increase adoption and drive continuous improvement.

Working alongside technical teams and external partners, you'll oversee the design, development and delivery of enhancements and new functionality, ensuring solutions are well-designed, user-focused, integrated with wider business systems and successfully implemented.

You Will Also

Lead the ongoing management,supportand continuous improvement of business applications
Use support trends, user insight and performance data to identify opportunities for improvement
Promote effective use of business applications through training, coaching and user engagement
Champion high-quality data management, integrity and governance practices
Ensure solutions remain compliant with GDPR and data governance requirements
Collaborate with stakeholders to prioritise enhancements and maximise business value
Support the adoption of new technologies and ways of working across the organisation

We’re looking for someone who

We're looking for a personable, strategic and customer-focused professional who can combine strong business applications expertise with a passion for continuous improvement.

You'll be experienced in using data, customer and user feedback and operational insight to identify opportunities, improve processes and maximise the value of business systems. You'll understand how technology can support seamless end-to-end customer and colleague experiences and be able to translate business needs into practical solutions that align with organisational goals.

Equally important is your ability to lead change, build engagement and support users in adopting new ways of working, ensuring technology delivers lasting value across the organisation.

You’ll Also Bring

Experience managing Dynamics 365 CRM Solutions, or equivalent experience managing other MS Dynamics solution components
Strong stakeholder management skills and the ability to build effective relationships at all levels
Experience gathering, analysing and acting on customer and user feedback to improve systems, services and experiences
A customer-focused mindset with a genuine passion for improving user and customer experiences
Experience integrating CRM platforms with wider business systems to support seamless end-to-end processes
Excellent analytical and problem-solving skills, with the ability to turn insight into action
Experience driving continuous improvement through data, feedback and best practice
Experience leading training, user adoption and change management initiatives
Understanding of data management and GDPR requirements

Please refer to the attached Job Description and Person Specification for a full list of responsibilities and requirements to support your application.

What You’ll Get

£55,000 per annum
Wellbeing allowance of £300 per annum via a portal (taxable)
Discretionary annual bonus
34 days holiday plus bank holidays, option to buy up more, plus birthday leave
Private Medical Insurance and Health Cash Plan after probation (taxable)
Enhanced maternity and paternity pay (after 1 year of service)
10 days per year ‘work from anywhere’ opportunity
1.5 days personal volunteering leave and team volunteering opportunities
£1000 per annum individual training budget and development support
Generous pension arrangements

It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified.

Closing date: 31st July 2026
First-stage interviews:5th August 2026
Final-stage interviews: 11th August 2026

Please note that interview dates are fixed where possible, so we encourage applicants to ensure availability before applying. However, we recognise this falls during the summer holiday period and will offer some flexibility within reason where needed.

WPA (Welsh Procurement Alliance)

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Business Applications Manager