Sales Operations Support

Job Description – Sales Operations Support

The role of the Sales Operations Support is to ensure that customer accounts and related programs deliver the desired outcome to the customer while supporting WSD’s goal of profitable growth. Provides world class customer service to WSD’s family of accounts. This includes developing collaborative relationships both internally and externally, collaborating with outside sales to define strategies and objectives for each customer account, providing administrative sales support as needed, and managing risk and performance to maximize ROI.
Specifically, the role is responsible for enhancing the lifecycle of all accounts in concert with outside sales efforts, including but not limited to the following:

Responsibilities

Account Management Support

Receive and process sales orders, check availability of product, and confirms delivery date in a timely manner
Directly addresses customer’s requests, investigates, and resolves customer issues
Follow up status of existing orders and notifies with changes of delivery dates
Ensure customer price list is up to date and informs outside sales of price fluctuations
Work with outside sales to develop a continuous forecast
Track consumption against the forecast every month
Analyze revenue against margin month to month with outside sales/sales leadership
Complete understanding of customers product line, WSD SKU’s, and applications
Joint ownership with outside sales of customers well-being and account health
Customer Management updates via WSD CRM Tool
CRM dashboard management for outside sales KPIs

Internal Responsibilities

Interface with engineering to deliver to the customer exactly the product they need
Liaison with purchasing to ensure availability of materials for new and existing orders
Liaison with production team to get accurate manufacturing lead times and deliverables
Relay accurate forecasts and consumption at SNOP meetings monthly
Support outside sales efforts as needed to maximize the customer experience
Invoice validation, work with WSD AR team ensuring PO/SO match invoicing

Business Development

Identifies new potential business within book of accounts based on their product offering and relays to outside sales for delivery to customer
Supports customer with new developments/improvements of product lines with application specific recommendations via outside sales
Builds quotes for new and existing business for outsides sales/sales leadership for outside sales to present
Support all social media outlets and meets expectations for # of posts weekly
Supports all social media content, product updates, communications, and interactions
Updates CRM daily as needed documenting all their customer interactions
Provides all quotes directly from B1 either to outside sales or customer
Identify, organize tradeshows and industry events to market WSD
Support marketing campaigns to cultivate outside sales leads

Key Relationship Development

Fosters a high level of customer service externally and with cross-functional teams
Acts as a resource and collaborative problem solver both internally and externally
Foster a customer centric culture within WSD that creates competitive advantages

Requirements

Bachelor’s Degree preferred, relevant work experience will be considered in lieu of degree
Excellent verbal/written communication skills, presentation skills, and problem-solving ability
A basic understanding of manufacturing or willing to learn
Collaborative team player
Skilled in Microsoft Office, Word, Excel, PowerPoint
Strong problem-solving ability with customers, personnel, and operations
Strong customer service skills
Familiar with CRM Tools, Salesforce, SAP, Siebel, Prophet
Some travel required
Other duties as assigned

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

El Dorado Hills, CA 95762: Reliably commute or planning to relocate before starting work (Required)

Experience:

Microsoft Powerpoint: 1 year (Preferred)

Work Location: One location

WSD Wheel Systems

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Sales Operations Support