The Sales-Operations co-ordinator role will be responsible for supporting the sales and operations department with order management, administration and supplier management duties. To be successful in the role you must have the ability to juggle multiple tasks and priorities, great customer service skills, thrive in a highly driven environment, enjoy learning new skills, procedures, and systems, and have an overall desire to contribute to company growth.

Responsibilities

Providing administrative support to corporate sales team/client relationship managers across the business processing orders

Liaising with the Operations team regularly to ensure orders and shipments are planned efficiently to meet specific order requirements

Inputting order information into CRM to ensure order is processed.

Updating CRM and internal reporting trackers

Same day order processing and co-ordinating logistics.

Order management, keeping customers informed of the progress of the order.

Proactively follow-up with Sales on any open issues to ensure customer satisfaction.

Collaborating with Finance, Sales, & Operations to resolve order questions

Working closely with the Projects team, supporting with action logs, meeting notes and other ad hoc tasks contributing to project completion

Strong spoken and written language skills for working with customers

Complete special projects as needed

Knowledge, Skills and Experience

Minimum 2 years experience within Customer service and admin role

Professional telephone manner

Resilience to work in a fast-paced sales environment with data entry accuracy

Microsoft Office (all) – intermediate level

Educated to A’ Level standard or equivalent

Xenith - Intelligent Content Services

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Sales Operations Coordinator