As a key member of the Xytech's Sales team, the Director of Sales Operations collaborates closely with our Sales and Marketing organizations to drive revenue and grow market share. The ideal candidate is hungry for a role that provides latitude to pave your own path and an opportunity to drive an outsized impact within the company. We are looking for someone who has a strong sense of accountability and is excited by the prospect of a growing organization.

In this role you develop and direct the sales operations function by delivering reporting and tools to sales teams and management that ensure effective sales execution and the achievement of growth objectives. You deploy CRM and other systems to manage customer and activity data, direct research to monitor market conditions and competitors, analyze metrics and provide insights on areas for process improvement.

Responsibilities

Work closely with Sales leadership to identify and execute on key initiatives and areas for improvement
Establish a sales training program to train new and existing staff on CRM platforms
Lead and motivate staff to improve customer service with clients
Build and manage dashboards and reporting on sales performance metrics, top-down and bottom-up forecasting, benchmarks, trends, and ad hoc analyses
Design and implement strategic sales compensation plans and own ongoing analysis
Develop performance management programs; align reporting, training, and incentive programs with performance management priorities
Define business requirements for sales technology; assist with design, implementation, and continuous improvement
Support headcount planning and hiring strategies
Estimate sales volume and profit for current and new products
Foster an organization of continuous process improvement

Qualifications

4+ years of experience in sales operations, sales analytics, or sales optimization, ideally with a SaaS software company
In-depth knowledge of Sales Operations, including sales cycle, CRM applications, reporting, forecasting, territory management, sales compensation/quotas
Outstanding written and verbal communication skills
Proven experience using data and reporting to identify sales forecasts, performance and productivity metrics, and opportunities to improve the sales function
Technical expertise in Salesforce
Results and action-oriented, comfortable managing multiple priorities in a dynamic environment
Excellent communication and presentation skills and proven ability to interface cross functionally as well as to executive management
Authorization to work in the United States

Xytech Systems

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Director of Sales Operations