Our rapidly growing organization is looking for a Manager, Sales Operations to join our team on this exciting journey! The Manager, Sales Operations partners with the Commercial Organization to assist in driving and measuring performance by providing subject matter expertise and insights. This will be done via a primary focus on: Sales Force Efficiency/Productivity, Call Planning, Targeting/Alignments, Reporting, Analytics, Incentive Compensation and Sales Force Automation (Veeva).

The Manager, Sales Operations will partner with the Senior Manager, Sales Operations to proactively analyze and make recommendations on sales strategy, customer segmentation, and sales coverage. Operationally, the focus will be on forecasting, rep. deployment, performance and trend analysis, business performance tracking, and formulation of actionable recommendations. The candidate will regularly brief executives and own various cross-functional initiatives. The candidate must feel comfortable interacting with all management levels in the organization on a regular basis.

Job Description

Partners with Sales Operations consultants to ensure appropriate timing of quarterly alignments, call plans
Works closely with the Sales Operations Consultants and to develop and optimize the use of the tools and training programs for field reporting
Acts as the Subject Matter Expert resource in field reporting for the business unit, interacting with all levels within the organization
Responsible for reporting data investigations initiated by the field or any of our business partners
Communicate outcomes and methodically track investigations to uncover broader trends
Responsible for accurate monthly, quarterly, and ad-hoc reporting to Senior Management and the field
Partner with Sales Training to ensure sales force is trained on all systems and resources managed by Sales Operations
Lead sub-national sales analytics using internally generated data, specialty pharmacy data for and syndicated data sources, such as IQVIA or Veeva
Contribute to and support operations functions such as targeting, segmentation, call planning, incentive compensation design, sales effectiveness, and KPI/metrics development
Works with Sales Management, Human Resources, Finance, and Payroll in managing the sales incentive compensation plan and awards program, policy, calculations, and procedure
Work closely with Sales and Marketing to manage the inventory and roll-out of promotional materials, samples, storage facilities and other training and selling materials
Manages all Sample Accountability and auditing functions for Direct-to-Rep and Direct-to-Practitioner sampling programs in conjunction with Sample Vendor
Maintains sales force roster and communicates changes / updates to the organization and applicable vendors
Assists in the design and management of sales force contests and award trips to support sales objectives

Qualifications

BS/BA required; MBA a strong plus, but not required
5+ years of work experience in sales, sales planning, sales operations, administration in the pharmaceutical industry
Experience with both IQVIA (Xponent, NPA, and Payor-level) and Specialty Pharmacy data sets
Experience with salesforce automation (SFA) systems and reports, Veeva preferred
Ability to work with multiple large data sets to develop insights and present findings at multiple levels within the organization
Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions
Ability to design, model, and administer various types of Incentive Compensation plans
Strong written, oral and presentation communication skills
Ability to effectively collaborate with internal and external partners
Strong knowledge of Microsoft Office Suite (Excel and Power Point)
Power BI and/or SQL experience is a plus.
Ability to travel as business needs require
Successful experience in fast-paced entrepreneurial environment
Other duties as assigned

Yaral Pharma

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Sales Operations Manager