Company Overview

YOKOHAMA is one of Japan’s oldest and most respected tyre manufacturers, with a heritage dating back over a century. Celebrating its 100th anniversary in 2017, the company has built a global reputation for innovation, quality, and performance in tyre technology.

The brand maintains a prominent presence in global motorsport. In the UK, YOKOHAMA HPT serves as the exclusive tyre supplier to several championships, including Time Attack, while supporting numerous motorsport series worldwide. Beyond motorsport, the company is the official tyre partner of the ATP Tennis Tour, reinforcing its association with elite performance and international competition.

Role Overview

The Sales Operations Specialist supports the execution and optimisation of the end-to-end sales order process, working cross-functionally with sales, logistics, IT and operative marketing to ensure efficient order handling, high service levels and alignment with business objectives.

Key Responsibilities

Support the management of the end-to-end sales order process from order entry to delivery, ensuring accuracy and timeliness
Monitor and manage back orders, allocations, and order exceptions, ensuring clear and proactive communication with internal stakeholders and customers
Ensure data accuracy and consistency within order processing systems
Identify inefficiencies in sales operations processes and propose improvements
Act as a key user for sales-related systems and tools, supporting issue resolution and continuous improvement initiatives
Liaise with sales teams and key accounts to support order collection and fulfilment in line with targets
Support the maintenance and daily operations of the B2B webshop, ensuring alignment with pricing, stock availability, and product information
Collaborate with logistics and transport teams to ensure timely and efficient deliveries
Undertake other tasks as required, within delegation rules and own competence

Requirements & Experience (Desirable)

Previous experience in sales operations, sales administration or order management
Experience working with order processing systems and maintaining accurate data
Experience liaising with sales, logistics and customer-facing teams
Knowledge of B2B e-commerce platforms and order fulfilment processes would be an advantage

Skills

Strong organisational skills and attention to detail
Excellent communication and stakeholder management skills
Good problem-solving skills, with a proactive approach to resolving issues
Ability to prioritise workloads and meet deadlines in a fast-paced environment
Confident IT skills, with good working knowledge of Microsoft Office
A continuous improvement mindset, with the ability to identify and suggest process efficiencies

What We Offer

25 days of annual leave + 8 bank holidays
Employee Assistance Programme
Life Assurance
Enhanced Private Pension Scheme
Flexible benefits package, including private healthcare
Long-term prospects within a global company

We look forward to welcoming you to our team and working together to achieve great things.

YOKOHAMA Europe

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Sales Operations Specialist