Description

We’re looking for an experienced, talented, and ambitious Operations Manager to join our rapidly growing business. Working within the Sales department, you’ll be responsible for managing the relationships between internal teams, stream-lining current processes, understanding and mitigating risk’s and ensuring a smooth end to end customer journey. Working with all departments across the Yu Group, ensure value is maximised for both new and existing customers, with a key emphasis on developing processes & initiatives.

Reporting and working closely with the Head of Sales and working throughout the team to effectively drive quality and service in everything that Sales do.

Passionate and motivated people the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

What We Need from Yü
We are looking for a Sales Operations Manager to:

Working alongside the Head of Sales, you will help identify high-impact areas in our evolving sales processes where you will spearhead and drive operational improvements, identify risks within the Sales Operation and put in measures to ensure risks are evaluated and mitigated.
Manage and support cross-functional initiatives serving as a liaison between Sales and other key partner teams: Marketing, Product and Digital Transformations.
Develop, own, and evolve the Sales Operational work-streams, updating key stakeholders and project managing necessary work-steams to ensure they stay on schedule.
Understand challenges and blockers to sales and ensure these are logged, collated, and communicated to senior management and wider business.
Provide operational support to all Sales and partner department, ensuring regular business performance reviews.
Serve as a liaison between teams and higher management.
Assist marketing teams in determining customer outreach methods.
Monitor and assist with customer retention.
Identify and understand TPI/Direct customer needs and work with key stakeholders to make things happen.
Be the “go to person” for all processing enquiries.
Gain an in-depth knowledge what the business requires an applying to the sales teams in a robust manner, understanding their wants and needs too and how we can work together better.
Working closely with the Sales Support Team and organize how they would support the sales teams.
Evaluating the efficiency of teams and departments, establishing solutions and recommendations for success.
Play an active senior role within the overall Yu Energy sales structure to increase efficiencies, reduce errors and promote a “first-time right” approach to all sales specific tasks.

About Yü

If you have what it takes you could be just what we’re looking for…

IT Literate
Degree level preferred although not essential. A good level of general education being articulate and numerate is essential.
A minimum of 5 Years’ experience in Energy Sales
Experience and knowledge of the business energy sector (essential)
Excellent communication & presentation skills
Excellent Relationship Building skills.
Ambitious character with a drive to achieve targets.
Ability to manage high workloads and balance priorities.
Strong planning & Organisational skills
Able to demonstrate a high level of focus and emotional resilience.
A high level of relevant Industry experience is essential.

Yü Come First

We have a wide range of benefits for our employees including:

24 days annual leave + bank holidays
Holiday buy – up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Free car parking
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
Travel Loan Scheme
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Yü Group

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Sales Operations Manager