The world's top banks use Zafin's integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin's platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

Job Role: Senior Analyst/Lead Analyst, Business Operations

What is the opportunity? 

Reporting to the Vice President, Business Operations, the Senior Analyst will provide specialized support to the operational leader in managing day-to-day activities, coordinating projects, and ensuring effective communication with stakeholders. This position requires excellent communication skills, attention to detail, and the ability to prioritize and manage multiple tasks simultaneously. The Senior Analyst will be responsible for project management, vendor contract support, staffing and contractor processes, resource planning, financial operations, process documentation, compliance, and stakeholder communications.

Mode of Work: In Office - Toronto

What will you do?

Provide specialized support to the operational leader in managing day-to-day activities and coordinating various internal projects, including PMO support and compliance initiatives
Assist in resource planning and allocation across projects
Set up and coordinate interviews with candidates for various positions
Conduct research and provide insights for decision-making
Assist in managing project financials, including budget tracking and reporting
Write and document processes and procedures, ensuring compliance with relevant regulations and standards
Follow up with other leaders and stakeholders as needed
Manage specific projects or initiatives as assigned, including support for PMO and compliance activities
Coordinate with external vendors or partners as needed
Ensure proper documentation and reporting of compliance-related activities and support the maintenance of a robust compliance framework
Support vendor contract lifecycle management, including drafting, reviewing, coordinating approvals, renewals, and maintaining contract records
Assist with workforce planning, staffing contracts, contractor recruitment, and maintaining compliance with staffing-related policies and vendor agreements
Manage staffing contract compliance, ensuring adherence to contractual obligations, rate structures, onboarding/offboarding requirements, and audit readiness
Provide operational support to the business leader in financial management, budgeting cycles, forecasting, and finops reporting
Partner with procurement, legal, finance, and vendor management teams to ensure smooth execution of vendor and contractor-related activities
Track expenses, vendor invoices, operational budgets, and financial commitments to support effective operational planning

What do you need to succeed?

Must have:

Bachelor's degree or equivalent experience
5-6 years of experience in business operations, project coordination, PMO, compliance, or a similar role
Excellent communication and interpersonal skills
Strong organizational skills with the ability to multitask and prioritize
Ability to work in a fast-paced, dynamic environment
Proficient in Microsoft Office Suite and project management software
Experience with budget tracking and financial reporting is a plus
Experience in Cloud, FinOps and financial reporting is a plus
Familiarity with relevant compliance regulations and best practices in the industry

What's in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.

Zafin

New Jobs

Senior Analyst, Business Operations