Zapp aims to revolutionise the stagnant convenience retail industry by providing a luxury customer-centric e-commerce platform. Our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by offering a diverse range of products, fair pricing, and efficient stock management. As we grow, we'll naturally diversify, always aligning with the market and our customers' needs. We are powered by a highly experienced, driven and passionate team with backgrounds from renowned companies like Amazon and Tesco.

About the Role:

As the Manager of Sales & Operations Planning (S&OP), you will be responsible for overseeing the development and execution of our S&OP process, tailored specifically to the unique demands of a 24/7 online grocery and convenience retailer. Collaborating with cross-functional teams, you will lead the effort to accurately forecast customer demand, build mid range supply and demand plans that will be used by stores and the distribution centre to plan labour and daily activity, plan and monitor stock build activities for seasonal and promotional events and optimise supply chain operations to enhance the overall customer experience while meeting business objectives.

Responsibilities:

Sales & Operations Planning Strategy: Develop, implement, and continuously improve the S&OP process, tailored to the online grocery and convenience industry, ensuring smooth coordination across departments and suppliers.
Demand Forecasting: Utilise data analytics, market trends, and customer behaviour insights to generate precise demand forecasts for groceries and household goods, taking into account seasonality and trends.
Inventory Management: Collaborate with the supply chain team to maintain optimal inventory levels, ensuring product availability while minimising excess stock and waste.
Cross-Functional Collaboration: Foster effective communication and collaboration with Store Operations, Marketing, Customer Service, and Logistics teams to align on business goals and ensure a seamless customer experience.
Performance Metrics: Define and track key performance indicators (KPIs) relevant to online grocery and convenience retail, and use data-driven insights to make informed decisions.
Risk Management: Proactively identify and address potential supply chain risks, implementing contingency plans to minimise disruptions and maintain consistent product availability.
S&OP Meetings: Lead regular S&OP meetings with relevant stakeholders to review performance, discuss demand-supply gaps, and align on corrective actions.
Process Improvement: Continuously seek opportunities to optimise the S&OP process and systems, enhancing efficiency, agility, and customer satisfaction.
Team Leadership: Provide strong leadership to the S&OP team, fostering a culture of collaboration, innovation, and continuous improvement.

Ideal Candidate:

Degree in Mathematics and Computing, Supply Chain Management, Engineering, or a related field;
Proven experience (4-5 years) in Sales & Operations Planning, demand forecasting, and supply chain management, preferably in the online grocery or retail industry.
Strong analytical and data-driven decision-making skills, with proficiency in using G-suite packages and advanced Excel tools. SQL and Python skills are a plus.
Excellent communication and interpersonal abilities, adept at collaborating with diverse teams and stakeholders at all levels, always bringing solutions to mitigate potential related risks.
Deep understanding of supply chain dynamics, inventory management, and distribution strategies specific to the online grocery and convenience sector.
Demonstrated leadership qualities, capable of inspiring and guiding cross-functional teams to achieve common objectives.
Capacity to analyse and predict potential gaps and related root causes in the supply chain dynamics

Benefits

Enjoy 25 days holiday per year (plus all bank holidays)
Private Health Insurance
Benefit from our monthly Zapp order allowance
Be part of a fast-growing company and a super motivated team for a steep learning curve

At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds & perspectives make our team stronger and bring our product closer to the customer.

As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.

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Manager, Sales & Operations Planning (S&OP)