Position Overview:

Reports to the Vice President, Business Operations with dotted line to the SVP, Sales. Provide key leadership and perspective to the overall Business Operations team through both the lens of revenue operations as well as overall Sapphire Operations. Drive operational excellence of the Sapphire Business through the direct support of all revenue generating functions including new sales, upsells, and renewals. Drive the development and implementation of standard operating procedures and operationalizing process improvements in addition to providing day to day operational support.

Instrumental in driving the success of the Sales VPs and revenue leadership both through direct engagement as well as through the management and development of their own revenue operations team

Essential Duties & Functions:

Partner with sales, CS, and relevant cross functional leadership to identify opportunities for process improvement and implement standardized processes.
Surface insights from data captured about sales deals from our CRM
Streamline operational process across CS, Sales and marketing initiatives both within the CRM and at key handoff points throughout the sales and client journey
Oversee commissions calculations on a monthly basis
Collaborate with sales and department leaders to gain a deep understanding of customer success metrics in order to support operationalization of new GTM launches
Identify new opportunities where revenue-generating teams can bring value, drive stakeholder buy-in and lead these efforts to delivery
Work with executive leadership to identify new metrics and performance indicators. Analyze and explain changes in key performance indicators to business partners and leadership
Define, track and use objective, measurable KPIs for team initiatives
Fosters an organization of continuous process improvement and pushing the boundaries on driving efficiencies.
Build and support ad-hoc pipeline and other sales data requests.
Support and define the roadmap and vision for sales, marketing, and customer success technology stack. Prioritizes investments in enabling technologies in support of driving revenue
Build and scale revenue operations function including lead management processes and metrics, lead scoring, marketing contribution to pipeline, program ROI, and customer acquisition
Support Sales team members with preparations for meetings, which may include strategy sessions, presentations, pre-sale analytic requests, demonstrations, and briefing documents.
Support RFPs and RFIs requests from channel partners and/or brokers
Partner with marketing and enablement resources to develop and maintain consistency of standard sales materials and client facing presentations
Participate in the coordinate of remote and/or onsite events with prospective clients or industry conferences

Experience, Qualifications, Knowledge and Skills:

Experience working in Salesforce
Comfortable creating and distributing Salesforce reports; experience with performing basic analysis on revenue data
Experience working with marketing, sales, and client facing teams
Fully remote, continental US based
6+ years of experience, at least 3+ in a sales or revenue operations role

Due to the fast paced nature of the business, these responsibilities are subject to adjustment and change, which will be identified in partnership between the VP, Business Operations.

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As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

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Director of Revenue Operations