Description

The Vice President of Sales Operations will oversee and optimize all aspects of the sales process to ensure efficiency, effectiveness, and alignment with company objectives. This role includes developing and implementing streamlined sales processes, managing sales technologies, and driving sales enablement initiatives. The VP of Sales Operations will work closely with the Chief US Sales Officer and other regions departments to align sales operations with overall company goals and ensure high performance and productivity across the sales team.

Key Responsibilities

Sales Operations:

Develop and implement streamlined sales processes, methodologies, and best practices to improve efficiency and effectiveness throughout the sales cycle, from lead generation to deal closure.
Oversee the selection, implementation, and optimization of sales technologies, CRM systems, B2B and tools to support sales operations and enhance productivity.
Establish robust reporting mechanisms and analytics frameworks to track sales performance metrics, KPIs, and key business drivers.
Provide actionable insights and recommendations to drive informed decision-making.
Collaborate with cross-functional teams to develop accurate sales forecasts, sales quotas, and territory planning.
Continuously refine forecasting methodologies based on market trends and historical data analysis.
Identify opportunities for process enhancements and drive continuous improvement initiatives within the sales operations function.
Ensure compliance with company policies, industry regulations, and standards.
Collaborate closely with sales leadership, finance, marketing, and other departments to align sales operations with overall company goals.

Sales Enablement

Craft and utilize a suite of sales enablement tools to provide local support and coaching for field leaders in your assigned portfolio.
Work closely with all levels of field leadership to reach shared sales KPIs.
Maintain a daily pulse on sales performance across Key Performance Indicators.
Utilize performance data insights to surface top sales enablement priorities and develop strategies to improve performance.
Collaborate with field leaders to pinpoint key performance factors, emerging trends, and potential areas for enhancement.
Recognize and celebrate accomplishments while addressing opportunities for improvement, both at the local and national levels.
Conduct regular in-person assessments of location performance and coach local leaders to develop and implement sales enablement strategies and action plans to enhance sales productivity and effectiveness.
Drive sales performance accountability and action plan follow-through.
Adhere to the Sales Enablement playbook and roadmap to maximize sales outcomes.
Consistently evaluate existing sales enablement tools and programs to identify gaps, recommend improvements, and own initiatives. Develop & deploy updates accordingly.

Strategic Leadership

Develop and implement strategic sales plans to achieve company targets and objectives.
Collaborate with senior leadership to define sales goals, quotas, and targets.
Lead and manage the sales operations team, providing guidance, support, and coaching to ensure high performance and continuous improvement.
Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
Develop and implement sales forecasting models and methodologies to accurately predict future sales performance.
Drive process improvements and automation initiatives to streamline sales operations and enhance productivity.
Establish and maintain strong relationships with key stakeholders, including sales teams, marketing, finance, and executive leadership.
Monitor and optimize sales processes, including lead generation, pipeline management, and sales enablement activities.
Ensure compliance with company policies, procedures, and regulatory requirements.
Stay abreast of industry trends, competitive dynamics, and market developments to inform strategic decision-making and sales strategies.

Qualifications

Bachelor’s degree in business administration, Sales, Marketing, or related field (Master's degree preferred).
Proven experience in a senior sales operation’s leadership role, with a track record of driving sales growth and achieving targets.
Strong analytical skills with the ability to interpret complex data and draw actionable insights.
Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
Demonstrated leadership ability with a focus on team development, coaching, and performance management.
Strategic mindset with the ability to think creatively and develop innovative solutions to business challenges.
Proficiency in CRM systems, sales analytics tools, and Microsoft Office Suite.
Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.

ZO Skin Health, Inc.

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Vice President - Sales Operations