Experience: 1-3 years in SaaS companies in an operational or analytical role Location: Bangalore
Type: Full-time
Qualification: Engineering graduate (any field) with 2+yrs experience, MBA graduate with 1+yrs experience
Job Overview:
We are seeking a motivated and detail-oriented GTM Ops Analyst to join our dynamic team. The ideal candidate will have 1-3 years of experience in SaaS operations or analytics roles, with a passion for organization, data accuracy, and operational efficiency. This role requires you to collaborate with cross-functional teams, manage key operational processes, and help drive seamless execution in our go-to-market (GTM) functions.
Key Responsibilities:
- Onboarding/ Offboarding of Sales Reps:
- Create and maintain comprehensive process documentation for rep
- Onboarding/offboarding.
- Content Organization:
Organize, update, and maintain internal content across G-drive, Confluence, and Flockjay.
Create placeholder folders, reshuffle and reorganize documents, and rename files following proper naming conventions.
Data Entry & Maintenance:
Maintain and update the GTM Tools vendor master sheet.
- Update Tropic with vendor contract details.
- Create and maintain trackers, including renewal intake forms.
- Training Operations
- Bookings Validations
- Conduct key validations: Pre-Booking, Booking, De-Bookings, Terminated Accounts.
- Reporting: MoM discrepancy trends, Auto Renewals tracking, and Tie Out reports.
- GTM Tools & Tech Ops:
Validate weekly V-Card spend and prepare related reports. 8. Customer Intake Forms:
Manage customer intake forms during the onboarding process.
What We Look For:
- ● Strong proficiency in Excel/GSheets for data entry, analysis, and reporting.
- ● Basic experience with Salesforce (SFDC), particularly in using, generating reports and
- dashboards.
- ● Meticulous attention to detail with the ability to self-assess and ensure data accuracy.
- ● Excellent time management and organizational skills, with the ability to manage multiple
- priorities efficiently.
- ● Strong written and verbal communication skills.
- ● Fast learner with the ability to quickly familiarize yourself with new tools and
- technologies.
- ● Integrity and discretion in handling sensitive and confidential information.
- ● A "hustle" mindset with a sales-driven attitude.
- Bonus Points:
- ● 1-3 years of operational experience, with at least 1 year in an analytical or operations role.
- ● Experience working with SaaS companies, particularly supporting large Strategic/Enterprise accounts.