Revenue Operations, Manager
What You Will Do
Own and lead projects to scale and improve our systems and processes, maximizing automation, formalizing our procedures, and introducing best practices.
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Build and refine predictive and historical revenue reporting and analytics, including the generation of Generate ad-hoc reports and dashboards using Salesforce.com
- Provide essential sales support to our New Logo, Growth, and Business Development teams, including training, pipeline hygiene, and analysis
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Document and maintain process documentation around quote to cash activities and identify opportunities for improvement
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Create and maintain a team repository of training documents and standard template documents
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Direct scheduled Tech system maintenance, enhancements, reporting and data visibility initiatives
- Support data governance practices and policies across customer systems
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Oversee the management of Sales and Marketing Tech Stack which includes: Salesforce.com and its thirteen integrated applications.
What You Bring
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5 or more years’ Sales Operations experience in a SaaS company, with proficient expertise in Salesforce.com administration, deal configuration, order management and booking.
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Understanding of the sales process with core focus on development and enforcing processes for scale across our sales teams
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Ability to identify areas where we can improve sales productivity and impact revenue – analyze, course correct and implement as needed
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Proven success working across stakeholder teams to positively influence people across all functional areas of an organization
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Experience supporting system releases including business requirements gathering and case management
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Exceptional communication skills with the ability to present at all levels, listen effectively, socialize ideas across functions, lead discussions, and articulate the vision of the company.
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Excellent strategic, project planning and organizational skills with high attention to detail and self-directed.
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Excellent problem-solving skills
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Highly effective interpersonal skills; excels at relationship building, collaboration, and inspiring teams.
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Creative, out-of-the box mindset.
Skills and Expertise
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Experience with Salesforce.com and data manipulation tools (Data Loader)
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Intermediate to advanced Excel skills
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Experience supporting and training sales teams on systems and processes
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Excellent data analysis, reporting and presentation skills
- Change management skills (project scope, delivery and post-deployment activities)
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Excellent interpersonal skills
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Self-motivated and directed, with keen attention to detail and good time management
