Revenue Operations Manager - LegalTech -

Licorne Society • Full-time • Paris, Île-de-France, France • 1w ago

Licorne Society a été missionné par une startup en pleine croissance pour les aider à trouver leur Revenue Operations Manager - LegalTech

Your mission

The company team have tripled in size over the past year and will continue to grow to align with our high growth ambitions for the coming years—becoming the leader in our market in France and expanding into Europe.

In this context, as a future member of the cross-functional Operations team, you will contribute to improve business teams performances & revenue objectives.

This is a key role that offers the opportunity to lead or contribute to a variety of Ops projects with a tangible impact on the company’s development.
You will be in constant contact with management and all sales, customer experience, and marketing teams. Initially, your focus will primarily be on customer experience topics (accounts retention and expansion).
Your time will be split between projects work to achieve our OKRs (Build: approximately 70%) and ensuring the operational follow-up of business teams (Run: 30%).

Your responsibilities

Process Analysis & Optimization
Analyze data and regularly spend time with business teams to identify issues and potential areas for improvement.
Propose and implement process enhancements and the appropriate tools.
CRM & Ops Stack Management
Optimize the configuration and usage of tools by business teams, with a focus on:
Our Customer Success Platform, Planhat – used to manage onboarding and track product adoption across our entire customer portfolio.
Our Sales & Marketing CRM, HubSpot – the core of the company’s revenue engine, tracking lead generation, prospecting cycles, sales cycles, and client upsells.
Reporting, Forecasting & Data Analysis
Create data reports, conduct analyses, and provide recommendations to support management in team oversight and strategic decision-making.
Enablement
Contribute to the onboarding of new Sales & Customer Experience team members.
Drive change management in Sales & Customer Experience tools & processes evolutions.
Ensure that tools and documentation remain up to date and accessible to Sales & Customer Experience teams

About you

You have at least one prior experience in Operations, ideally in a startup and within a SaaS environment.
You are detail-oriented and have a strong analytical mindset.
You are proactive and capable of actively leading the implementation of solutions.
You are well-organized and able to manage multiple projects simultaneously.
You are highly proficient in Excel or Google Sheets (SQL is a plus).
You have experience in a CRM management.
You are comfortable using no-code tools like Make and/or n8n.
You enjoy learning new things and sharing your knowledge with others.
You have excellent written and verbal communication skills, in both French and English.

How we work

Ambition: We’re looking for highly ambitious people who want to fight to change things. We will always encourage you to dare.
Trust & Ownership: Joining the company means wanting to have responsibility. It means wanting to grow and make the company grow quickly.
Having fun: Finally, we do all this in a good mood :)

Join us is also

An international, close-knit and ambitious team with shared values.
Attractive remuneration package with BSPCE plan for all employees.
A flexible remote policy: if you want to work from Berlin for a week, no problem.
MacBook, monitor, headset and all the other accessories you need to work in the best possible conditions.
Central, spacious offices in the heart of Paris, with restaurants and other nice places nearby.
Gymlib sports membership to keep you in top shape.
Swile meal vouchers (€10 face value), soft mobility reimbursement and first-class health insurance. Monthly afterworks and dinners, plus two seminars a year with the whole team (Marseille ️, Tignes , Saint-Antonin-Noble-Val ‍ ️, Megève
).

Meetings

A 30-minute call with the Head of operations, to introduce ourselves, tell you about the company and see if our respective expectations are compatible.

A practical case study to complete at home, followed by a 1h in-person presentation & debrief with the Heaf of Opeartions and a Customer Experience team lead. We respect your time and have designed the case to be efficient and not overly time-consuming.