Revenue Operations Analyst
Hybrid
Goodheart-Willcox Publisher, Experts in Career and Technical Education (CTE), and an employee-owned company, is seeking a Revenue Operations Analyst. This role is essential in building internal capabilities and business systems to develop the most effective and efficient way to grow every channel. The Revenue Operations Analyst will contribute to the overall success of the entire sales and operations organization and help drive sales excellence. Chicagoland candidates will follow a hybrid schedule, working at least two days per month in our Tinley Park, Illinois office.
Our compensation is market based and takes into account a variety of factors including the candidate’s skill set, experience level, internal equity, and location. For this position, we anticipate the starting salary falling between $59,600-$79,700 per year. In addition, the company makes a 10% contribution to the Employee Stock Ownership Plan and a 4% matching contribution to the 401(k).
What you’ll do:
- Generate and analyze sales, revenue, market impact, and additional reports to identify trends and opportunities for improvement.
- Provide weekly reporting on key metrics including Sales funnel, Conversion of pipeline, Customer support, Renewal analysis and Performance tracking.
- Engage with other operations leads to develop and maintain internal systems and data sources including customer master, item master, and CRM.
- Provide insights into the development of dashboards and resources, and existing report distribution to meet organizational data needs and accessibility goals.
- Collect and analyze customer data and provide actionable insights.
- Create and distribute organizational scorecards and align with leadership and cross functional teams to interpret and utilize the information.
- Identify key performance indicators (KPIs) and track progress against targets.
What you’ll bring:
- Bachelor’s degree in business or related discipline required.
- Minimum of 3 years of relevant experience in revenue operations, sales operations, or data analytics.
- Minimum of 2 years of experience with CRM systems and data reporting required. NetSuite CRM experience is a plus.
- Strong working experience with Excel and other data management solutions.
- Excellent analytical thinker who understands and can communicate insights from data sets.
What we offer:
Goodheart-Willcox Publisher is an employee-owned company driven by our mission, “We Build Careers.” G-W has spent over a century building a culture that we are proud of and is centered around our Core Values of Do the Right Thing, Can-do Attitude, Roll Up Your Sleeves, Always Improving, and Collaborative Spirit. When you join our team, you will experience an environment of collaboration, empowerment, and respect.
G-W prioritizes the health and well-being of our employees by offering carefully selected benefits and retirement options. Check out some of our generous benefits highlighted below:
- Employee Stock Ownership Plan – a retirement plan that is 100% company funded
- 401(k) with a company match
- 3 Medical plan options
- 2 Dental plan options
- Vision plan
- Generous Paid Time Off
- Wellbeing and Wellness Reimbursement Programs
- Cariloop – a Caregiver Concierge
- Pet Insurance
- Employee Assistance Program
- Social Activities and Events
Goodheart-Willcox Publisher provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, ancestry and marital status, and other protected classes, in accordance with applicable federal and state laws.
In addition, Goodheart-Willcox Publisher complies with applicable state and local laws governing nondiscrimination of employment. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
