Business Operations Manager

WHOOP • Boston, Massachusetts, United States • $80.74k - $122.42k / year • 2w ago

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is hiring a Business Operations Manager to work closely with and directly support our COO and cross-functional teams to tackle high-impact challenges across the organization. This is a dynamic and fast-paced role for a scrappy, resourceful problem-solver who thrives on variety and adaptability. You will be embedded in projects spanning Supply Chain, Operations, Manufacturing, Quality, IT, and Business Systems, while also collaborating with Hardware, Membership Services, and Program/Project Managers to drive operational excellence. If you’re eager to roll up your sleeves, create operational leverage, and make an impact across multiple teams, this role is for you.

RESPONSIBILITIES:

- Support the COO and help drive key initiatives across Supply Chain, Operations, Manufacturing, Quality, IT, and Business Systems.
- Work cross-functionally with Hardware, Membership Services, and Program Management teams to streamline processes and enhance efficiency.
- Support executive decision-making through data analysis, process mapping, and proactive problem-solving.
- Lead special projects and act as a hands-on contributor to evolving operational needs across WHOOP.
- Establish and optimize operational workflows to improve scalability and reduce friction across teams.
- Support effective meetings by driving agenda creation, building and/or editing presentations to ensure they are of high quality and on-brand (using tools such as Google Slides, Figma, Canva, etc), ensure attendees are briefed and prepared, attend and collect action items as necessary, and most importantly ensure and track follow-through from attendees
- Perform regular administrative tasks in a timely fashion (e.g. submit expense reports; receive, track, and ship mail and packages; order office supplies; etc.)
- Proactively plan, manage, and maintain an accurate COO calendar (and potentially assist with others’ calendars) as well book internal and external meetings and events all while balancing business priorities and preferences
- Help hold us accountable to our commitments and help us deliver on them
- Assist COO with organizational design, recruiting, and retention
- Quickly form relationships, gain the team’s trust, and positively influence culture
- Willingness and ability to appropriately say ‘no’ when necessary to meet other higher priority objectives
- A results-oriented and dedicated personality with creative and critical thinking capabilities
- A tendency to remain flexible and calm in the face of ambiguity and rapid change
- A no-task-is-too-small (or too big) attitude

QUALIFICATIONS:

- 5+ years of experience in operations, supply chain, manufacturing, hardware, or a related field, ideally in a high-growth or tech-driven environment.
- Proven ability to jump into ambiguous challenges, quickly assess the landscape, and drive solutions.
- Experience and comfort in communicating with executives, both internally and externally, and an ability to turn vision into action
- A highly organized and logical approach to problem solving; when given a large and complex set of variables, you innately know how to prioritize and formulate a strategy to structure and design a clear plan.
- Obsession with quality and have outstanding attention to detail in everything you do and be known for this!
- Demonstrable skill at leveraging Excel/Google Sheets, Google Slides, Slack, SmartSheets, and MacOS to track, manage, and communicate the work that you and our team does
- Examples of your top-notch verbal and written communications abilities and be able to present data and information clearly and concisely
- Strong analytical and problem-solving skills with a bias for action.
- Experience managing cross-functional initiatives and collaborating with technical and non-technical teams.
- Excellent communication and stakeholder management skills.
- Highly adaptable, thrives in fast-paced environments, and comfortable wearing multiple hats.
- Ability to execute like nobody else; be a pro at follow up and follow through and operate at a high tempo and pace to achieve maximum efficiency and effectiveness
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
- Understanding of hardware development, manufacturing, and/or engineering experience is a plus; finance, HR, and legal experience is desirable
- You genuinely enjoy being productive and are always looking for unique solutions to improve efficiency and effectiveness of teams and organizations
- Strong customer service orientation

Interested in the role but don’t meet every qualification? We encourage you to apply! At WHOOP, we believe there’s more to a candidate than what’s on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we welcome all applicants.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.