Sales Operations Manager
Job Location: Concord, MA
Hybrid - 3 days a week in office/ 2 days remote
Industry/Company Size: semi conductor/medical device manufacturing company
Why Open: Newly created role
Must Haves:
5-10+ years experience as a finance business partner to sales or service operations and KPI/analysis experience
Pluses:
manufacturing industry experience
Job info: This is a newly created position and will be the main business partner to the Service group and will work closely with the VP of Service.
This person will work with service teams on KPI, pricing, analysis on various product lines based on sales/volume of products sold, ad-hoc reporting, trends etc.
About the Opportunity:
This is a detail-oriented, tech-savvy professional who can leverage various platforms to analyze and provide insight on the performance of various groups and efforts including, but not limited to, sales and service performance, and fiscal performance as they relate to business objectives. This role will collaborate with cross-functional teams to ensure the successful execution of growth initiatives, the tracking of profitability metrics, and be a key contributor to the optimization of business processes. The ideal candidate has exposure to the Materials, Life Science, Research, and Industrial business segments.
Key Responsibilities:
- Use data and analytics to effectively evaluate expense trends and identify improvement opportunities
- Perform initiative analytics against KPI targets throughout each stage of customer’s service journey
- Diagnose areas for improvement and identify recommendations for improved ROI
- Drive a data-driven approach to achieve growth
- Own Service ROI against revenue targets
- Analyze service by BU, region, and segment to identify areas of opportunity and risk against annual goals
- Identify areas to refine business processes, ensuring optimal operational efficiency and scalability
- Produce regular reporting with analysis, key learnings, and recommendation for improvement both short and long term
- Business Automation and similar tools
- Regularly deep dive into initiative performance issues to determine the root cause and partner with stakeholders for resolution
