Key Responsibilities:
-
Establish, maintain and improve a systematic, comprehensive awareness of the deployment strategy for all Novartis field teams, ensuring they are empowered to achieve the organization’s strategic goals
-
Lead, oversee and guide a team that evaluates the specific requirements of each brand, including market potential, competitive landscape, and customer segments and identify key accounts that are critical to most efficiently and effectively serve customers
-
Leads annual field force sizing work, engaging with GM, functional field leaders and all other relevant stakeholders
-
Provide SME input on go-to-market strategy, best-in-class deployment, etc.
-
Partner with external experts to leverage expertise for benchmarking and delivery of best-in-class capabilities across the range of deployment and sizing activities
-
Partner primarily with CE, NPS, Medical, TLL in ensuring alignment of field force strategies with overall business objectives and seamless execution of deployment plan
-
Review and innovate overall field deployment methods, working to identify and propagate the most up-to-date, effective and efficient approaches within the team
-
Owns and is accountable for alignment, ensuring geographies are design to balance workload, customer relationships, and enhance coordination across field teams
-
Provide high-level review and approval (i.e. final ownership) of analyses of geographical areas to understand customer distribution, market potential, and logistical considerations aligning with brand strategy
-
Own final review of the deployment of the field force, working to ensure it is aligned with the locations of key accounts and healthcare professionals (HCPs) to maximize customer service and engagement
-
Allocate resources based on the potential and needs of each territory. This includes deciding the number of representatives needed and their roles
-
Partner with the Business Performance and Functional Excellence teams to establish performance metrics to evaluate the effectiveness of the field force and regularly review the field force structure to adjust as needed based on changes in market conditions or brand strategy
-
Partner with Field Operations teams to ensure deployment is successfully implemented with each function
-
Ensure feedback mechanisms to gather insights from the field force and customers are in place, allowing for continuous improvement in deployment strategies
-
Upskill and mentor the members of the Deployment & Sizing team, owning their professional growth and development
-
Design systems to support complex external customer relationships (i.e. integrated health systems) and enhance internal NVS coordination
-
Conduct proactive competitive field force benchmarking to identify potential threats and opportunities
What You’ll Bring to the Role:
Education: A Bachelor’s Degree in Business Administration, Life Sciences, Marketing or a related field; an MBA or advanced degree is preferred
Essential Requirements:
-
10-12 years of experience in the pharmaceutical or healthcare industry, with a deep understanding of brand management, product lifecycle management and market dynamics
-
Proven ability to analyze complex data sets, identify trends, and deliver actionable insights that drive performance improvements
-
Strong problem-solving skills with a proactive approach to identifying opportunities for improvement and optimization
-
Ability to work collaboratively with brand teams and stakeholders to ensure alignment and successful execution of deployment strategies
-
Ability to balance operational execution with high-level strategic thinking, supporting both day-to-day brand performance and long-term business goals
-
Deep understanding of market dynamics, customer segments, and competitive landscape in the pharmaceutical industry
-
Proficiency in insight and hypothesis generation, behavioral science, data science, and primary and secondary research methodologies
-
Strong leadership skills in a team environment which requires negotiation, persuasion, collaboration, and analytical judgment
-
Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs and priorities
Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $204,400.00 and $379,600.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
