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Senior Sales Operations Agent

Qatar Airways • London, England, United Kingdom • 1d ago

Job title

Ref #

231715

Location

United Kingdom - London

Job family

Corporate & Commercial

Closing date: 24-Feb-2026

Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting another colleague to join us as Senior Sales Operations agent.
Based in London, you will provide five-star service to Qatar Airways internal and external customers. You will act as our Qatar Airways product and process expert by supporting the team with daily complex sales trade operations tasks (ie: Trade/Corporate Account support, Sales Support, Sales Systems, and Sales Administration and some Reservation tasks).
You will ensure that activities are completed in a timely and efficient manner and contribute to develop every day activities to increase sales and minimize ineffectiveness.

Specific accountabilities include:

Adhere to Standard Operating Procedures for sales operations functions established to ensure alignment to Qatar Airways global sales/sales operations principles.
Act as product knowledge expert for trade support tasks, supporting in more complex tasks related to for example reservations and enquiries.
Follow-up with trade partners on enquiries, requests via e-mail and Trade Portal.
Handle all sales operations activities including (but not limited to), Trade/Corporate Account support, refunds and manage bookings and ticketing of AD/ID-tickets and support Trade partners with education and development of our Trade portal.
Back-up for Sales Operations Coordinators in the areas of Sales Support, Indoor Sales, Sales Systems and Sales administration.
Assist our Customer Care department, when required, with enquires, translations, contacts with agents etc.

Qualifications

The successful candidate will ideally have:

Relevant experience ideally within a travel agency/airline
Some experience in GDS as Amadeus with reservations/ticketing; refunds
Some knowledge of fares/fare rules and Amadeus (reservations, ticketing, history etc.)
Strong problem-solving, relationship building and communication skills.
Fluency in English language both spoken and written is a mandatory requirement.
This is a position that will suit an individual who is willing to be part of the build-up, sharing experiences and who comes with ideas for improvements and efficiencies.
You must have the current legal right to live and work in the UK to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=231715