Business Operations Manager

Rinse • Full-time • Remote (New York City Metropolitan Area, US) • $85k - $130k / year • 3m ago

ABOUT RINSE

Rinse (www.rinse.com) is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, we're tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in-house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Dallas, and Seattle. This is a very exciting time to join our company and help us scale nationwide, while learning from a leadership team that collectively has over 75+ years of experience at Rinse.

ABOUT THE ROLE

As a part of the Business Operations team, you will be directly responsible for solving our toughest operational problems. You’ll work cross-functionally with a strong team of operational leaders, product managers, and senior leadership. You’ll have significant agency and visibility and work across most of the company functions. Your work will be constantly varied from new initiatives to providing consultative services to solve existing issues.

IN THIS ROLE, YOU WILL…

Execute strategic operational initiatives. Take the vision and convert it to achievable milestones. Get on the ground and lead from the front to operationalize and manage out-of-workflow initiatives.
Collaborate cross-functionally to define and execute strategic opportunity areas for bettering the overall system.
Be a subject matter expert on internal tools and processes to provide consultative processes to operational teams. Work closely with operational and senior leadership to help drive change management.
Perform and present key analysis such as profitability/ROI, cost accounting, margin improvement, and operational efficiency.

AS THE IDEAL CANDIDATE, YOU…

Like solving tough problems and moving with a sense of purpose.
Are able to maintain a growth mindset in the toughest of the situations and take feedback to heart.
Are able to thrive in a fast-paced environment. You’re comfortable with ambiguity and pivoting priorities.
Are able to build relationships to drive change with speed across the organization.
Are able to work autonomously with minimum managerial oversight.
Are able to run modeling/tooling through Google Sheets (SQL is a bonus).
Are located in the New York City area and willing to get on-the-ground as needed.

WHY WORK AT RINSE

We have built a tight-knit, uniquely flat organization that values honesty and open communication, which enables us to move fast.
You will take pride in creating interesting and impactful work at a promising startup that you would be proud to tell your mom about!
We offer competitive compensation and stock options, in addition to great benefits, including health insurance, 401K, open vacation policy, flexible work and office hours, and Rinse credit towards laundry/dry cleaning!

Salary range: $85,000 - $130,000