Senior Coordinator Business Operations
NSW Fair Trading - Department of Customer Service
Clerk Grade 9/10
Ongoing Full-Time Opportunity
Location: Flexible NSW location
Salary: Clerk Grade 9/10 plus employer's contribution to superannuation and annual leave loading
About the team
NSW Fair Trading plays an important role in helping people and businesses participate with confidence in a fair and safe marketplace across NSW.
Within Fair Trading, the Consumer Affairs branch brings together a diverse range of functions, including Registries, Licensing, Customer Resolution, Compliance and Enforcement, Program Delivery, and Strategy and Engagement. We protect consumers, support responsible businesses and respond to emerging market issues across NSW.
The Office of the Executive Director helps keep the branch connected, coordinated and focused on delivering outcomes. We provide visibility of priorities, risks and progress across Consumer Affairs, helping leaders make informed decisions and maintain momentum against key deliverables.
We're looking for a motivated and collaborative Senior Coordinator Business Operations to help bring structure, visibility and momentum to branch-wide initiatives. This is a role for someone who enjoys building relationships, solving problems and helping others succeed.
Working closely with leaders and teams across Consumer Affairs, you'll help improve how we plan, communicate, monitor progress and respond to emerging opportunities and challenges.
About the Role
As the Senior Coordinator Business Operations, you'll play a key role in supporting the effective operation of Consumer Affairs. You'll help coordinate branch priorities, maintain visibility of delivery across Consumer Affairs, strengthen governance processes and ensure actions, risks and dependencies are actively monitored and progressed. You'll also support communication and engagement activities that keep our people informed, connected and aligned.
This is a varied role that combines planning, coordination, stakeholder engagement and business improvement. You'll work closely with executive leaders, managers and corporate partners to identify issues early, support informed decision-making and drive practical solutions that improve the way we work.
Success in this role comes from being organised, proactive and adaptable. You'll enjoy bringing people together, creating clarity in complex environments and helping turn ideas into action.
Key Responsibilities
- Coordinate the Consumer Affairs Delivery Plan and support branch-wide governance, planning and reporting activities.
- Maintain a consolidated view of branch priorities, risks, dependencies and delivery progress to support informed decision-making.
- Drive follow-through of governance actions and commitments, supporting accountability and timely delivery of agreed outcomes.
- Coordinate branch-level recruitment, workforce and resource planning activities, supporting visibility of capability and delivery needs.
- Support the planning and delivery of executive forums, workforce engagement initiatives and branch communications.
- Prepare high-quality briefings, reports, presentations, submissions and correspondence for senior leaders.
- Lead or support initiatives that improve business processes, collaboration and organisational effectiveness.
- Build strong relationships across Fair Trading, the Department of Customer Service and corporate partners to support coordinated delivery of branch priorities.
- Provide guidance and coordination across business support functions to ensure consistent, high-quality outcomes.
- Contribute to a culture of continuous improvement, accountability and customer-focused service delivery.
About You
- You bring structure to complexity, enjoy working across teams and are motivated by helping people turn plans into action and outcomes.
- You're comfortable working with senior leaders, managing competing priorities and building positive relationships across a diverse range of stakeholders. You have strong judgement, a practical mindset and a genuine interest in improving the experience of both customers and employees.
To be successful in this role you will demonstrate:
- Experience coordinating governance, business operations, project delivery or strategic support functions.
- Strong organisational skills and the ability to manage multiple priorities in a dynamic environment.
- Experience coordinating complex work across multiple stakeholders and maintaining momentum against agreed priorities and actions.
- Experience preparing high-quality reports, briefings and executive correspondence.
- Strong communication and stakeholder engagement skills, with the ability to work effectively across teams and levels.
- Experience improving business processes, systems or ways of working.
- Ability to analyse information, identify issues and provide practical recommendations.
- A proactive and collaborative approach, with a strong focus on delivery and follow-through.
- Professional judgement, accountability and attention to detail.
What We Offer
- Meaningful work that contributes to consumer protection and regulatory excellence across NSW.
- Flexible and hybrid working arrangements.
- Inclusive and collaborative workplace culture.
- Competitive salary and employment benefits.
Essential Requirements
- Demonstrated experience in business operations, governance, project management, corporate services, or a related discipline.
- Demonstrated ability to prepare high-quality reports, briefing notes, and executive correspondence.
- Strong proficiency in Microsoft Office applications and corporate business systems.
Applying for the Role
To apply, please submit:
- A current resume outlining your skills, experience, and achievements.
- A cover letter (maximum two pages) explaining how your experience, capabilities, and leadership approach align with the requirements of the role.
Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation
Click Here to access the Role Description . For enquiries relating to recruitment please contact Jessica Love via jessica.love@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday 12th August 2026 (9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.
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