Revenue Operations Manager

Inspira Education • Full-time • New York, NY, US • 2m ago

About Inspira Education

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).

The Role

We're on the hunt for our very first CRM, operations, and process leader – a powerhouse role where you can truly make an impact. In this exciting position, you'll partner closely with our dynamic marketing, sales, and student success teams to supercharge our effectiveness on a global scale.

As a CRM operations and process visionary, you’ll be at the forefront of driving productivity and creating scalable operations that empower our organization to reach new heights. If you love diving into DTC sales motions, have a knack for CRM systems (we use HubSpot), and are passionate about supporting a vibrant, growing team, we want to hear from you! The ideal candidate thrives in a fast-paced environment, relishes the challenge of creative problem-solving, and has a fierce bias for action and results. You’ll play a vital role in scaling Inspira’s revenue funnel by implementing efficient processes, enabling every role in our organization, utilizing the best tools, and delivering insightful business intelligence.

This is a hybrid role that requires you to be in person in our NYC office 4 days a week.

Responsibilities

Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
Define, develop, and implement sales, marketing, and student success support systems and scalable processes
Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
Assist the team in finding simple and scalable process solutions for day-to-day challenges
Ensure data accuracy in HubSpot CRM
Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
Write and maintain documentation for operation processes
Prepare ad hoc analyses and participate in special projects as needed
Create and maintain reports and dashboards that facilitate quick decision-making at scale
Drive process improvement, adoption, and effectiveness at all levels of the sales process

Qualifications

4+ years of experience in Business, Sales, Success Operations, or a similar role
Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
Bachelor’s degree required, Masters degree preferred
Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
Strong knowledge and understanding of sales and customer success disciplines
Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
Commitment to drive actionable outcomes and results
Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
High energy, humility, and the capacity to work effectively with diverse personalities
This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”

What we look for

A passion for cultivating authentic connections
Individuals who embody a winning attitude
A mindset fueled by curiosity
Determination to hustle and overcome challenges
An infectious enthusiasm and adaptability
Boundless energy and relentless tenacity

Why you'll love Inspira

Amazing people with a great vision and values
Ability to work directly with co-founders and drive impact super quickly
Your work directly impacts the lives and careers of students across the globe
100% coverage of health, vision, and dental benefits
Flexible Paid-time Off
Learning and Development Budget
Retirement Savings Plans - 401k with matching
Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
Note: certain benefits are not provided to 1099 contract worker

Interested in learning more about Inspira Education, please visit Inspira Education Group.

Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.