A FirstCall Mechanical Company
VP BUSINESS OPERATIONS
Location: Can resign in any of these locations: Austin, TX / Atlanta, GA / Charlotte, NC / Columbus, OH
WHO IS FIRSTCALL MECHANICAL?
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
BENEFITS OVERVIEW
FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:
- Competitive Weekly Pay
- Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More
- Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
- Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
- Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
- Generous Referral Bonus of $2,500 per referral
- Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances
POSITION OVERVIEW
As the right hand to the COO the VP of Business Operations is responsible for overseeing and optimizing business support functions that power field service execution, project delivery, and overall company performance. This role leads teams and processes across fleet, procurement, acquisition integration, vendor management, compliance, and business systems to ensure operational efficiency, financial accuracy, and scalable growth.
JOB RESPONSIBILITIES
- Lead, guide and direct the fleet, acquisition integration, procurement and operational compliance teams in support of the company's growth objectives
- Streamline workflows to reduce bottlenecks and increase throughput and accountability
- Support adoption and effective utilization of technology platforms such as field service management (FSM) software, ERP systems, or CRM tools
- Establish SOPs and drive process standardization across markets or branches
- Guide the integration activities for new company acquisitions
- Implement customer feedback loops and service-level reporting
- Foster a culture of safety, continuous improvement, and customer-first mindset
- Implement tracking and reporting systems to ensure transparency and accountability
- Manage budgets, forecasts, and P&L for the operations department
- Identify cost-saving initiatives and drive operational efficiency and margin improvements
- Develop and implement business strategies, KPIs, and operational policies to support growth and margin targets
- Support cross functional team development and effectiveness
- Other responsibilities as needed
ACCOUNTABILITIES
- Strategic Operational Leadership
- Process Improvement & Scalability
- Cross-Functional Collaboration
- Team Development & Leadership
ORGANIZATIONAL ALIGNMENT
- This position will report directly to the COO
- Is responsible for leading the systems, fleet and integration teams
- Will align closely with branch leadership, finance and HR
QUALIFICATIONS
- 10+ years of experience in operations management within commercial HVAC, mechanical contracting, or a related field
- Bachelor’s degree in Business Administration, Construction Management, or related
- Proven experience leading field service teams and P&L responsibility
- Strong understanding of HVAC systems, service workflows, and commercial construction/service contracts
- Exceptional leadership, problem-solving, and decision-making abilities
- Experience with FSM, CMMS, ERP, or construction project management software
- Experience in leading or participating in M&A integration activities
BEHAVIORAL PROFILE
- Strategic thinking and execution
- Attention to detail and operational rigor
- Team leadership and people development
- Process optimization and KPI management
- Strong financial and business acumen
- Customer-centric mindset
- Strong communication and organizational skills
- Cross-department collaboration
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
