About the Opportunity
We are seeking a visionary Senior Vice President of Business Operations to architect and orchestrate the convergence of Marketing, Revenue Operations, and Internal Customer Experience into a unified growth engine. This transformational leader will act as the strategic link between market opportunity and operational execution—driving enterprise-wide initiatives that accelerate revenue velocity, optimize customer lifetime value, and establish sustainable competitive advantage through operational excellence.
As a core member of the executive leadership team, the ideal candidate brings a systems-thinking mindset and the ability to synthesize complex market dynamics, internal capabilities, and customer insights. You’ll be tasked with building and scaling high-performance, cross-functional operating models that position the organization for long-term market leadership.
Reporting Structure
The following positions will report directly into the SVP of Business Operations:
VP of Marketing Shared Services
VP of Revenue Operations
Director of Customer Operations
Key Responsibilities
🚀 Strategic Leadership
Develop and execute holistic business strategies across Marketing, Revenue Operations, and Internal Customer Experience (CX).
Build market-sensing capabilities that turn competitive intelligence and customer feedback into actionable plans.
📈 Marketing Oversight
Lead brand strategy, product marketing, demand generation, and digital marketing initiatives.
Drive market positioning and customer acquisition strategies tailored to target segments.
Establish thought leadership through strategic content, analyst relations, and industry visibility.
💼 Revenue Operations
Own the end-to-end revenue operations strategy, including sales enablement, pricing, pipeline management, and CRM optimization.
Collaborate with Sales and Finance teams to ensure operational alignment and revenue growth.
Streamline and scale RevOps tools and dashboards for increased visibility and agility.
🤝 Internal Customer Experience (CX)
Champion a customer-first culture by aligning internal processes with the needs of customer-facing teams.
Monitor customer satisfaction metrics and establish continuous improvement feedback loops.
👥 Team & Culture Building
Recruit, mentor, and lead high-performing teams across operations, marketing, and CX.
Foster a collaborative, results-driven, and inclusive team culture that embraces innovation and execution.
Qualifications & Experience
15+ years of progressive leadership experience across Business Operations, Marketing, or GTM roles in high-growth SaaS or app-based companies.
Demonstrated success owning and aligning multiple functions such as Marketing, Revenue Operations, and CX.
Deep expertise in building scalable go-to-market strategies and operational frameworks.
Executive-level communication and leadership skills with a strong analytical and commercial mindset.
Passionate about innovation, efficiency, and delivering exceptional customer experiences.
Why Join Us?
💼 Impact at Scale: Be a key architect of business growth and customer value creation.
🌐 Remote Flexibility: 100% remote work model with a high-impact executive leadership role.
🌟 Leadership Culture: Work alongside a dynamic, forward-thinking executive team in a purpose-driven organization.
- 📊 Strategic Scope: Own multiple functions and drive enterprise-wide transformation from the top.
