Make an impact with NTT DATA
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Your day at NTT DATA
The Director, Global Business Services – Operations is a leadership role, responsible for overseeing and managing the efficient delivery of services within Global Business Services (GBS) function globally. This role involves providing leadership, driving process optimization, and ensuring the delivery of high-quality services across various Regions, Functions and Divisions. This role leverages their significant experience, collaborates with cross functional teams, guide initiatives, and contributes to GBS success through streamlined GBS operations.
This role provides leadership and management of GBS operations resources, fostering a collaborative and innovative team culture focused on achieving operational excellence.
Key responsibilities:-
Provides leadership and strategic direction to GBS teams, ensuring alignment with organizational goals and objectives.
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Identifies opportunities for process improvement and efficiency gains within GBS operations.
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Implements best practices and optimizations.
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Oversees the delivery of GBS services, ensuring consistent service levels, compliance with standards, and alignment with business requirements.
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Leads efforts to adopt technology and implement process improvements, optimizing GBS operations and enhancing service delivery.
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Ensures GBS operations adhere to industry regulations, compliance standards, and internal policies
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Implements risk mitigation strategies.
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Leads and motivates a team of GBS resources, providing mentorship, guidance, and opportunities for professional growth.
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Engages with senior leadership and business stakeholders to communicate operational insights, gather input, and drive improvement initiatives.
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Supports change initiatives related to process optimization, technology adoption, and operational enhancement.
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Guides teams through transitions with a focus on engagement.
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Stays informed about industry trends, emerging technologies, and best practices in GBS operations.
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Applies innovative approaches to drive operational excellence.
To thrive in this role, you need to have:-
Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.
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Leads, integrates and directs work applying substantial practical expertise across function disciplines.
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Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict.
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Ability to provide leadership and direction to teams, driving operational excellence and results.
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Solid understanding of GBS operations, performance measurement, process optimisation, and technology adoption.
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Analytical and strategic thinking skills to interpret data and provide actionable insights.
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Effective collaboration and influencing skills to work effectively with cross functional teams.
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Leadership qualities with the ability to guide teams through change and process optimisation initiatives.
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Change management expertise to support transformational initiatives and manage transitions.
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Proficiency in technology adoption, digital transformation, and process automation.
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History of achieving measurable improvements in operational efficiency and performance metrics.
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Commitment to quality, compliance, and continuous improvement principles.
Academic qualifications and certifications:-
Bachelor's degree or equivalent in Business Administration, Management, or a related advantageous.
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Lean / Six sigma qualification or equivalent, CIPS accreditation preferred.
Required experience:-
Significant experience in similar roles gained within a global matrixed organisation, preferably within the IT services industry.
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Significant experience in leadership roles within a GBS or comparable environments.
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Significant proven track record of developing and executing operational strategies that drive excellence and business results.
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Significant history of achieving significant improvements in operational efficiency and performance metrics.
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Significant experience in finance and budget management.
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Significant experience in vendor/business stakeholder management at a senior leadership level - locally and globally.
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Significant experience of the BPO / services industry / BPO vendor market.
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Significant experience in leading transformation projects in the operations space
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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