The Sales Operations Manager is a highly organized and results-driven contributor, with strong analytical and process-management skills. This role will support the sales organization by developing department processes, tools, reporting, marketing collateral and distributor channel operations to enable growth, measure performance, execute strategy and drive efficiency.
We serve a wide range of organizations nationwide, including schools, hospitals, industrial businesses, retailers, and municipalities. Products span technical and customized items such as:
- Logo floor mats
- Bar-code tags
- Custom hard hats
- Rubber stamps and labels
- Security signs and nameplates
- ID badges, binder tabs, and more
We’re known as innovators in industries that are often traditional and slow-moving — which makes this a unique opportunity to grow and make an impact.
Responsibilities
Sales & Distributor Operations
- Develop and manage operational processes that support sales growth.
- Oversee onboarding, pricing, and contract compliance for distributors.
- Support distributordevelopmentsuch asstrategic newproductadditions,marketing collaboration, eventplanningand management.
- Oversee manufacturer rep firm onboarding, development, KPIs, and quarterly pipeline review.
- Serve as the main liaison between sales leadership,manufacturer rep firms,distributorpartners, and internal departments.
- Coordinate quarterly business reviews (QBRs) withmanufacturer rep. firms.
- Manage SPS Commerce reportingrequirements.
- Manage distributor operational requests: compliance, certifications, missing data.
Sales Process & Pipeline Management
- Standardize sales reporting, dashboards, and KPIs for distributor performance.
- Partner with IT to improve sales tools and systems.
- Streamline quote-to-order workflows to reduceturn times.
- Research competition toaidwithpricing strategy development.
- ManageCRM data integrity (accounts, opportunities, pipeline).
Analytics & Reporting
- Provide monthly, quarterly, and annual sales performance reporting by distributorand product category.
- Track and analyze KPIs such as revenue,product mix, and order volumes.
- Identifytrends and deliver insights to leadership for forecasting.
- Provide analysis of revenue, margins, product mix, and trends for leadership decision-making.
Cross-Functional Collaboration
- Work closely with manufacturing and supply chain teams to align demand forecasting with production capacity.
- Collaborate with marketing todevelop manufacturer rep anddistributor campaignsand customer specific sales tools such as customer portals, co-branded collateral, promotionalgiveaways.
- Aidcustomer service teams in resolving escalated distributor issues related to orders, delivery, or compliance.
Knowledge & Skills
- Bachelor’s degree or professional certification in sales or business management, preferred.
- 7–10 years leading customer service and inside sales teams.
- History of supportinghigh-performing and demanding teams.
- Deep knowledge of customer service best practices and metrics (CSAT, NPS, FCR).
- Proficient with CRM software and sales analytics tools.
- Strong analytical skills; able to turn data into action.
- Excellent communicator, leader, and team builder.
- Highly organized; skilled at managing multiple priorities in fast-paced settings.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: In person
