Sales Operations Specialist (IPS Industries Inc.)

Reli. • Full-time • Cerritos, CA, US • 11h ago

About IPS Industries, Inc.

IPS Industries has been a leading global manufacturer in the packaging industry since 1985. Operating three strategically located distribution centers nationwide, IPS Industries is a minority-owned and operated corporation, headquartered in Cerritos, CA.

Our mission is to offer the most extensive line of high-quality packaging with service that exceeds every expectation and lowers the overall cost of ownership to our valued customers.

Our product lines consist of customizable packaging for major retailers, supermarkets, restaurants, airlines, hotels, hospitals, and industrial sectors along with packaging solutions in the home improvement and automotive industries.

On top of our commitment to providing quality solutions, IPS is also dedicated to making sure we continue to strive to bring new and innovative products to the packaging industry, along with offering sustainable packaging solutions that challenge each process of our supply chain to be energy efficient and on top of recycling practices.

If you are a motivated individual with a strong work ethic and a desire to contribute to a dynamic team, we encourage you to apply for this position. Join us and become a valuable part of our growing organization!

Position Summary:

As a key member of our sales team, the Sales Support coordinator will be directly assisting the sales team and responding to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Essential Functions & Key Responsibilities:

Provide troubleshooting assistance for the sales team, customer orders, account statuses and relevant problems
Ensure smooth implementation of processes in place
Bid management: completing and delivering bids in a timely manner
Provide data and guides to help the sales team
Manage sales tracking tools and report on important information
Stay up-to-date with new product and feature launches and ensure the sales team is on board
Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
Supports sales with marketing kits/samples, quotations, and prepares new program documents
Working with sales managers on artwork files, sample requests and marketing materials
Preparing for trade show events and customer meetings

Requirements:

College degree with some administrative experience
Proven work experience as a Sales support specialist or Sales support associate
Proficiency with MS Office Suite, particularly MS Excel
Good written and communication skills
Analytical and multitasking skills
Must be organized and accurate

Benefits:

Competitive compensation package
401(k) retirement plan
Paid vacation and sick leave
Dental insurance
Health insurance
Life insurance

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