Job Summary
The Sales Operations Manager is a strategic and hands-on leader responsible for overseeing and optimizing the company's sales infrastructure. They manage and develop a team of Sales Operations Specialists, ensuring processes run efficiently and data is used to drive strategic decisions. This manager will support execution and be responsible for tracking sales initiatives, including ad hoc and routine analysis, and acting as the primary subject matter expert on the ERP system. This role requires a data-driven mindset and strong leadership skills to support the sales team in achieving their targets.
Essential Job Functions *
- Team leadership and development Manage, mentor, and coach a team of Sales Operations Specialists, fostering a culture of high performance and continuous improvement.
- Strategic initiative management Lead the team in the execution and tracking of complex sales initiatives and strategic projects, ensuring they are delivered on time and meet business objectives.
- Data analysis and insights Guide the team in conducting deep-dive analysis of sales and ERP data to identify trends, forecast performance, and provide data-driven insights to sales leadership.
- ERP system expertise Act as the highest point of contact for the ERP system regarding sales, inventory, and order processing, and ensure the team has a deep understanding of its functionality.
- Process optimization Proactively identify and resolve inefficiencies in sales processes, leading the development of scalable solutions.
- Performance reporting and dashboards Oversee the creation and maintenance of sophisticated reports and dashboards that track key sales performance indicators (KPIs) for the sales organization.
- Cross-functional collaboration Partner closely with sales, marketing, operations and finance to ensure alignment on goals, operational processes, and reporting standards.
- Operational oversight Oversee the team's day-to-day responsibilities, including data management, initiative tracking, and sales enablement materials.
- Recruitment and training Participate in the recruitment and training of new team members, ensuring they are properly onboarded and have the necessary skills to succeed.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.
Education & Experience
- Education Bachelor’s degree preferred.
- Experience 5+ years of progressive experience in sales operations or related field, with at least 2 years in a leadership or managerial role with direct reports.
Competencies – Knowledge, Skills And Abilities
- Technical skills Proficiency in Microsoft Excel, including advanced formulas, pivot tables, and visualization. Strong working knowledge of Enterprise Resource Planning (ERP) systems is required.
- Leadership skills Proven ability to lead, mentor, and develop a team, with a track record of driving projects and achieving results through others.
- Analytical skills Strong analytical and problem-solving skills with a track record of translating complex data into actionable insights.
- Project management Exceptional organizational and time-management skills, with the ability to lead and execute multiple initiatives simultaneously.
- Communication Excellent interpersonal, written, and verbal communication skills, with the ability to effectively present to and influence senior management.
- Attention to detail A meticulous and detail-oriented mindset, with a commitment to maintaining a high standard of data quality.
Work Environment and Physical Demands
Work Environment
Office Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.
Physical Demands
Office Sedentary.
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
