Who We Are:
TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.
Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.
Overview:
The Sales Operations (SalesOps) Manager serves as the strategic and operational backbone of the sales organization, ensuring clarity, efficiency, and accountability across Acquisition, Account Management, Professional Services, and On-Premise Sales teams. This role drives alignment between sales priorities and company-wide standards, enabling leadership to make informed, data-driven decisions while empowering sellers with optimized processes, systems, and tools.
By partnering cross-functionally with Centers of Excellence (CoEs) and Sales leadership, the Sales Ops Manager ensures that operational excellence is embedded into every stage of the sales cycle, from lead management through opportunity conversion.
Responsibilities:
Sales Operations Leadership:
- Act as the accountable owner for all SalesOps processes, systems, and reporting.
- Partner with Sales Directors across all business units to prioritize operational needs.
- Enforce documentation standards and track all incoming requests.
- Represent SalesOps in cross-functional operational meetings.
Process & Enablement:
- Own and continuously refine lead routing, opportunity lifecycle, and renewal workflows.
- Partner with Sales Enablement to train teams on new processes and tools.
- Collaborate with Marketing Operations to align on lead handoff, attribution, and data governance.
Systems & Tools:
- Oversee Salesforce configuration in partnership with the Systems CoE.
- Maintain data integrity across all sales platforms (Salesforce, CPQ, Partner Center).
- Identify and implement automation opportunities to improve sales productivity.
Analytics & Insights:
- Deliver consistent reporting on pipeline coverage, win rates, renewals, and churn.
- Partner with Insights & Analytics CoE to develop dashboards and forecasting tools.
- Monitor process adoption and adjust strategies based on usage data.
Required Skills & Qualifications (must-haves):
- 5–7 years of experience in Sales Operations, Business Operations, or Revenue Operations, preferably within a B2B technology or SaaS environment.
- Advanced Salesforce CRM expertise, including dashboard creation, workflow automation, data governance, and user management (Salesforce certified is highly preferred).
- Proven experience designing, implementing, and optimizing sales processes across the full sales cycle (lead → opportunity → close → renewal).
- Strong understanding of sales performance metrics, forecasting, and pipeline management.
- Demonstrated ability to manage cross-functional alignment between Sales, Marketing, and Finance.
- Proficiency in reporting and analytics tools (Excel, Power BI, Tableau, or similar).
- Excellent organizational and project management skills with a track record of managing multiple priorities simultaneously.
- Strong analytical and problem-solving mindset, with the ability to translate data into actionable insights.
- Exceptional written and verbal communication skills, including executive presentation experience.
- Demonstrated change management and enablement leadership, driving adoption of tools, processes, and best practices.
Preferred Skills & Qualifications (nice-to-haves):
- Salesforce Administrator Certification (or higher-level certifications such as Advanced Admin or Sales Cloud Consultant).
- Experience with CPQ tools, Partner Center, or other sales automation systems.
- Background in establishing or supporting a Deal Desk function, including setting structured approval paths and collaborating with Sales, Finance, and Legal to streamline complex deal processes.
- Familiarity with MEDDICC or similar sales methodologies and their operationalization in Salesforce.
- Experience supporting channel or partner sales motions.
- Background in quota setting, territory design, or incentive plan administration.
- Working knowledge of SQL or data visualization tools for custom reporting.
- Previous team leadership or mentorship experience, with a path toward senior operational leadership roles.
- Strong documentation and SOP creation skills for process standardization and scalability.
- Experience collaborating with Finance and Marketing Operations on attribution, lead management, and forecasting alignment.
Key Competencies:
- Governance Mindset: Balances departmental execution with organizational standards and accountability.
- Strategic & Tactical Agility: Able to align with executive priorities while solving day-to-day operational challenges.
- Change Leadership: Drives adoption of new tools and processes, ensuring consistent sales team engagement.
- Data-Driven Execution: Translates insights into strategies that enhance performance and scalability.
Benefits:
100% HMO Healthcare Coverage (CA employees only)
PPO Healthcare Coverage
Vision and Dental Insurance
401(k) plan with a 4% match by TT
PTO + sick pay + paid holidays
Pet Insurance
Paid Parental Leave
Microsoft Reimbursement Program
Compendation Range: $125K - $140K (*DOE)
*TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*
