Description
The Role
The role of the Senior Sales Coordinator is to assist all teams within the Sales division. They must have a good knowledge of all product lines sold by TOG as well as a strong confidence on the CRM systems. They will be responsible for various projects within the Sales Support team and cover the Sales Support Manager where required. They will need to work effectively as part of the sales team as well as wider TOG teams, have excellent attention to detail and have exceptional time management skills to remain in control of their workload.
Previous Co-working/flexi-working Space Industry Experience Is Essential.
Key Requirements;
- Assist with co-ordinating key deliverables around the sales strategy and occupancy initiatives, such as systems development to streamline the sales process.
- Ensure all leads are correctly logged onto Salesforce as new / existing opportunities and assign to the correct sales team. Issue acceptances and rejections to Broker / Agent partners on receipt of their referrals to TOG. Respond to queries where required.
- Support the delivery of key tasks and administrative duties that support the day-to-day running of the sales team such as reporting on daily, weekly and monthly KPIs and metrics.
- Effectively use our systems to generate and deliver reports on team KPIs, metrics and analysis. Deliver additional commentary to explain trends or provide insights where required.
- Hold in-depth knowledge of Memberships, Meeting Rooms and Events products to assist team processes. Attend team meetings and share insights to support management with driving sales performance and efficiency.
- Efficiently lead projects within Sales to completion, collaborating with various TOG teams to deliver key workstreams and business processes, such as system changes and Salesforce development.
- In the absence of Sales Support Manager, act as the go-to person to ensure consistent performance and delivery of Sales Support responsibilities.
Requirements
- Experience in administration or sales operations
- Customer Service experience desirable
- Experience in Sales Administration
- Experience handling external communications and correspondence
- Experience using CRM Software such as Salesforce or Microsoft Dynamics
- MS Office, in particular Word, PowerPoint and Excel
- Project Management and supporting tools
- Highly skilled with Office, in particular Word, PowerPoint and Excel
- Project management experience desirable
- Customer Service experience desirable
- Strong attention to detail
- Proactive and can take initiative
- Professional and confidential
- Strong written and verbal communication
- Ability to multitask and work to deadlines
Benefits
- Pension Plans
- Life Assurance
- Work From Home
- Training & Development
- Employee Assistance Programme - Counseling
- Childcare Voucher Scheme
