About the Company
We are seeking a high-capacity operator and strategic leader to join our leadership team as the Director of Business Operations & Go-to-Market. Reporting directly to the COO, this hybrid role integrates company-level business operations, commercial execution, and health-system AI adoption leadership—ensuring that EndeavourX’s products achieve real-world clinical and operational impact across NUHS and external clients.
About the Role
This is a pivotal role for a fast-growing AI spinout. You will:
- Drive operational excellence across multiple functions.
- Lead cross-functional GTM strategy and execution.
- Oversee AI workflow integration, adoption, and benefits realisation with health-system partners.
- Act as an organisational force multiplier, building structure, cadence, and accountability as the company scales.
The role will suit a strategic thinker with strong stakeholder management, a builder’s mindset, and exceptional ability to execute in a dynamic startup–enterprise hybrid environment. As the company grows, this role offers a pathway toward expanded senior leadership responsibilities.
Responsibilities
Business Operations (BizOps)
Strategic & Cross-Functional Operations
- Partner with COO to integrate day-to-day operations across legal, finance, HR, product, clinical, data science, and customer-facing teams.
- Establish and lead the BizOps function, including OKR setting, quarterly business reviews, operating rhythms, and cross-functional execution cadences.
- Develop and standardise company-wide processes to support internal scaling (hiring, onboarding, budgeting, resource planning), and external scaling (product deployments, customer engagements).
Organisational Structure & Leadership
- Build operating models to align clinical, technical, and commercial teams for rapid AI use-case rollout.
- Maintain executive-ready reporting for the CEO and COO, including Board materials, management accounts summaries, performance dashboards, and KPI packs.
Go-to-Market (GTM) Strategy & Execution
- GTM Strategy & Commercial Engine Building
- Lead strategic initiatives and special projects from the CEO/COO, including major accounts, partnership structuring, and pricing strategy.
- Develop and refine GTM strategy across segments (public healthcare, private hospitals, regional markets), aligning commercial pipeline with product and clinical priorities.
- Define customer segmentation, ICPs, commercial channels, and expansion roadmaps.
Execution & External Engagement
- Own execution of GTM plans, including negotiations, contracting, procurement cycles, and stakeholder management.
- Partner closely with Sales & Customer Success teams to accelerate pipeline progression, customer onboarding, and product usage.
Sales & Customer Success Oversight (As Required)
- Provide interim leadership of Sales & CS, ensuring continuity of day-to-day sales operations, reporting, pipeline hygiene, and customer engagement.
- Mentor junior team members to maintain delivery reliability during the transition period.
AI Workflow Integration, Adoption & Scaling
This Director will co-lead, with the COO, the operationalisation of AI use cases across clinical and operational settings.
Workflow Integration & Change Management
- Engage clinical, nursing, operations, and allied health teams to map current vs future workflows for AI-enabled processes.
- Lead workflow redesign efforts to integrate AI tools into patient-care and administrative pathways.
- Coordinate closely with project technical leads and PMOs on technology development, integration, and Epic/downstream system alignment.
- Ensure implementations meet clinical governance standards and regulatory expectations.
Adoption, Implementation & Scaling
- Lead institutional rollout of AI use cases: pilots, onboarding, adoption cycles, and scale-up.
- Develop implementation playbooks, SOPs, and site-specific operational guides.
- Align adoption activities with enterprise-level programmes within health systems, ensuring EndeavourX products land firmly in operational practice.
Benefits Realisation & KPIs
- Support development of benefits cases (throughput gains, staff time saved, clinical efficiency, safety outcomes).
- Define and track adoption metrics, usage analytics, benefit realisation, and operational KPIs for AI deployments.
- Work with health system PMOs and EndeavourX leadership to feed results into portfolio reporting, quarterly business reviews, and Board updates.
- Use metrics to continually refine commercial positioning and customer success narratives.
Stakeholder Management
- Serve as the connective tissue across clinical, operational, IT, innovation, and leadership stakeholders in NUHS and external clients.
- Represent EndeavourX in working groups, customer governance forums, and transformation programmes.
- Provide structured updates to PMOs or executive steering committees as needed.
- Build trusted senior-level relationships to drive alignment and unblock issues swiftly.
Qualifications
- 7–10 years of experience in business operations, GTM, strategy, project management, or healthcare transformation roles in health tech, SaaS, or regulated industries.
- Proven experience in startups, scale-ups, or corporate spinouts.
- Track record in leading cross-functional initiatives and large-scale operational rollouts.
