The Business Operations Manager (BOM) leads the Business Support Team (BSO) to deliver efficient, compliant, and client-focused operational support across Home Care services. This role ensures smooth execution of administrative processes, financial controls, and provider compliance, while driving continuous improvement aligned with HammondCare’s Next Chapter strategy.
Primary location of role is North Sydney region, however multiple locations available at any office in North NSW.
Work From Home flexibility available in this Hybrid role.
Essence of the role:
Experience using Care Hub and Coupa is highly desirable
Lead and develop Business Support Team
Implement workforce planning, succession strategies, and capability development for BSOs
Oversee invoicing, timesheet approvals, Care Hub cases
Monitor budgets and partner with Procurement to ensuire compliance
Act as key liason with client Care, Delivery, Allied Health, Clinical teams and Partner Services.
Identify process inefficiencies and implement solutions to reduce Care Hub, Coupa backlog and invoice delays
About You
Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
Experience in managing or supporting teams in Aged Care, Home Care or similar care industries
Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders.
High attention to detail and accuracy in data entry, record-keeping, and document management.
Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards.
Demonstrated ability to show initiative, problem-solving, and analytical thinking in a fast-paced environment.
Ability to work both independently and collaboratively as part of a team, contributing to a positive and supportive work environment.
Empathy, patience, and a service-focused mindset, with a commitment to delivering exceptional internal and external customer service.
Benefits - What are we offering in return for your expertise and experience.
This role is a hyrbid in office & work from home position
Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.
Additional training & career development opportunities
Leave benefits – purchased additional annual leave.
Reward and Recognition Program
Fitness Passport: Full facility access can include gyms, group classes and pools for yourself and your family.
Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for all employees
Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans
Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung
Apply Now
Click on "Apply Now" to start the process.
Please attach your resume and a cover letter with your application.
For more information please contact talent@hammond.com.au
All short-listed applicants will be asked to consent to a criminal record check
Our Talent Acquisition team and Hiring Managers kindly request no unsolicited resumes from recruitment agencies. HammondCare isn’t responsible for any fees related to unsolicited resumes
