A bit about us
If you are looking for a fantastic team and a challenging, fast, and dynamic work environment, you are at the right place!
On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through #PurposeLedCareers
We are dedicated to our customers, community, and environment and are looking for similar-minded talent to join us! As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.
Our total rewards package offering includes additional annual leave, bonuses, wellness programs, health benefits, flexible and remote working arrangements, and performance awards - not to mention various social and recreational activities, all of which are regional specific.
With over 3,400 team members working across the globe, our vision is focused on premium nutrition and lifetime wellness, backed by science. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole - family health and happiness across 7 international brands.
What this means for you
The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.
Your role within the team
The Sales Operations Manager plays a critical role in enabling commercial execution across our Pet Nutrition and Care category (PNC) by owning sales operations end to end. This role ensures forecast accuracy, disciplined planning, data integrity, and smooth order to cash execution across multiple markets in ANZ and Asia. The position acts as the operational bridge between commercial, finance, supply chain, quality, regulatory, and logistics teams across Australia and the US, ensuring that commercial ambition is translated into executable, compliant, and profitable outcomes.
Key responsibilities include:
- Building and owning the PNC ANZ + Asia sales forecast and planning cycle, aligned with US & ANZ manufacturing and supply timelines.
- Establishing robust sales reporting dashboards covering sales, inventory, orders, and financial performance.
- Managing monthly order cycles from forecast to fulfilment to invoicing.
- Supporting finance with payment tracking, accruals, and commercial reviews.
- Partnering with logistics teams to manage freight costs, landed cost visibility, and margin impact.
- Acting as the first line operational support for customer service issues linked to compliance, customs clearance, or quality.
- Maintaining accurate and consistent master data across systems to support scalable growth.
Desired Skills & Experience
We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results.
To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:
The role requires strong technical capability across the following areas:
- Proven experience in sales operations, supply chain planning or commercial operations within FMCG, nutrition or regulated consumer goods, including exposure to international supply chains and fast-growing or challenger brands.
- Strong capability in sales forecasting and demand planning, including short-term and long-range projections.
- Experience in sales data collection, consolidation, analysis and reporting to support commercial decision-making.
- Demonstrated capability in monthly order tracking, allocation and fulfilment management.
- Proven experience managing payment tracking, invoicing coordination and financial reconciliation in partnership with Finance.
- Strong capability in logistics and freight cost analysis, optimisation and variance tracking.
- Ability to provide customer service and sales support related to regulatory compliance, import/export clearance and documentation.
- Experience coordinating and reporting quality issues, defects and corrective actions in collaboration with Quality and Regulatory teams.
- Hands-on experience with master data management within NS systems, including SKU setup, pricing, customer data and system accuracy.
- Advanced proficiency in Excel and reporting tools, supported by strong attention to detail, data accuracy and process discipline.
H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.
We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.
If you have what it takes, please apply via the online portal & we will be in touch soon. We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!
