As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About The Role: The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team, effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts, ensuring operational excellence and strategic alignment.
About The Role The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team, effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts, ensuring operational excellence and strategic alignment with a primary focus on Opportunity Validation and Booking Process Management.
What You'll Do: Opportunity Validation & Booking Process Management:
- Lead and manage a team of analysts responsible for opportunity validation and booking processes
- Oversee the comprehensive review and validation of all sales opportunities before booking
- Ensure team adherence to established validation criteria including pricing, discounting, terms, and conditions
- Drive the "Ready for Close Won" process, maintaining quality standards and compliance requirements
- Implement and enforce booking policies and procedures across the organization
- Serve as the escalation point for complex validation issues and approval exceptions
- Collaborate with Sales, Legal, and Finance to resolve deal structure and booking challenges
- Monitor team performance metrics related to validation accuracy, booking cycle time, and error rates
- Develop and maintain validation checklists and documentation to ensure consistency
- Provide regular reporting on validation trends, booking volumes, and process bottlenecks
- Lead continuous improvement initiatives to streamline the validation and booking workflow
Sales Operations & Pipeline Management:
- Partner with Sales teams to maintain accurate opportunity pipeline data
- Analyze pipeline health and provide insights to leadership on conversion rates and forecast accuracy
- Support sales forecasting processes through data validation and analysis
- Identify pipeline risks and collaborate with Sales leadership on mitigation strategies
- Implement pipeline management best practices and train team members accordingly
- Develop reporting tools to provide visibility into pipeline status and booking trends
Team Leadership & Development:
- Drive team performance through data-driven coaching and mentorship
- Implement structured career development paths for team members
- Lead strategic workforce planning to optimize team structure and capabilities
- Create an inspiring team environment with an open communication culture
- Conduct regular 1:1 check-ins with each team member
- Coach team members on development plans for areas requiring improvement
- Define individual team member quarterly training/development opportunities
- Oversee the onboarding of new team members, ensuring a successful experience
- Recognize high performance and reward accomplishments through standard CrowdStrike programs
- Nurture team member strengths while identifying areas for improvement
Operational Management:
- Monitor team performance and report on metrics as requested by leadership
- Assign team members to Deal Desk projects based on interest and aptitude
- Listen to team members' feedback and resolve issues or conflicts in a timely manner
- Represent and advocate for team needs to senior management
- Serve as a backup to senior deal desk managers as requested
- Step in to perform deal desk analyst responsibilities during peak periods or resource constraints
Strategic Initiatives:
- Foster creativity and encourage input on process/program innovation aligned with corporate growth
- Problem-solve with team members on key business issues, working collaboratively toward solutions
- Develop and implement process improvements to enhance efficiency and accuracy
- Collaborate with cross-functional leadership to align Deal Desk operations with broader organizational goals
- Identify opportunities for automation and technology enhancements within the Deal Desk function
What You'll Need:
- Bachelor's degree
- 8-10 years of relevant experience, including 3+ years in team leadership roles
- Strong expertise in leading Opportunity Validation and Booking processes teams
- Demonstrated experience in managing validation workflows and booking procedures
- Prior experience in Deal Desk, Order Management, or similar function
- Demonstrated ability to lead and develop teams
- Strong understanding of sales operations and order processing workflows
- Advanced knowledge of Salesforce.com and Tableau
- Excellent communication and interpersonal skills
- Experience working in a high-growth technology environment
Preferred Qualifications
- Experience in cybersecurity or SaaS industry
- Knowledge of Order To Cash process
- Experience managing remote or global teams
- Project management certification or experience
- Change management experience
Benefits & Growth
- Competitive compensation package with night shift differential
- Comprehensive benefits including health insurance
- Leadership development opportunities
- Exposure to executive leadership and strategic initiatives
- Career advancement path within CrowdStrike's finance organization
Shift Timing : 5:00 PM to 2:00 AM IST
Location : Kharadi, Pune (Work from Office)
