HubSpot RevOps Administrator (Internal Systems)

BabelQuest • Oxford, England, United Kingdom • 4w ago

(Internal Systems)

As the internal HubSpot RevOps Administrator for BabelQuest, you will be the single owner and technical expert for our internal HubSpot portal. Your mission is to ensure our Sales, Marketing, Delivery, and Finance teams have a scalable, predictable, and clean operational foundation to deliver world-class service to our clients. You will play a crucial role in ensuring our internal systems reflect the operational excellence we provide to our Elite Partner clients.

Core Responsibilities

1. Platform Governance & System Health (30%)

Serve as the primary administrator for the internal HubSpot portal (all Hubs: Marketing, Sales, Service, Operations, and CMS).
Manage user access, roles, permissions, and security settings in compliance with internal and data privacy policies.
Design, implement, and maintain the data model (properties, custom objects, associations) to reflect our growing business and reporting needs.
Working closely with our Technical Consultant, maintain tech stack integrations (e.g., Finance/ERP system, internal project management tools, website) via Operations Hub and custom APIs, ensuring seamless, reliable data flow.
Working closely with our Technical Consultant, maintain the integration between HubSpot and key business systems, including the internal Professional Services Automation (PSA) tool, such as PSOhub, ensuring reliable data flow from the sales process (HubSpot Deals) into project scoping and management.

2. Revenue Process Automation & Optimisation (30%)

Architect and optimise complex automated workflows for lead routing, lead scoring, lifecycle stage progression, and internal task management across the Sales and Delivery process.
Continuously refine our sales pipeline configuration, deal stages, forecasting settings, and sales activity logging to drive high-quality internal reporting.
Work with the Marketing team to ensure all inbound assets (forms, landing pages, tracking URLs) are correctly configured and integrated for accurate attribution.
Design and optimise the Sales-to-Service Handoff automation, ensuring timely creation of Service Tickets, client records, and project placeholders upon deal closure, directly feeding into the Delivery team's systems.

3. Client Delivery & Service Operations (20%)

Administer, configure and maintain the tools which underpin the delivery and CEM functions.
Collaborate with the Delivery Team and Technical Consultant to configure, test, and maintain the PSOhub integration and data synchronisation, ensuring that time tracking, billing information, and project status flow accurately back into HubSpot for consolidated reporting.
Develop and manage reporting dashboards specifically focused on delivery metrics, including project profitability, resource utilisation, and client retention rates.

4. Data Quality and Reporting (20%)

Take full ownership of internal data integrity by implementing deduplication strategies, regular data cleaning, and data validation rules.
Design, build, and maintain all executive and team-level dashboards and reports, focusing on Marketing ROI, Sales Pipeline Health, Client Retention/Churn, and team efficiency metrics.
Serve as the internal subject matter expert for data analysis, providing insights and recommendations to leadership to optimise the customer journey and improve operational efficiency.

What we’re looking for

3+ years of hands-on experience as a HubSpot Administrator, CRM Manager, or RevOps Specialist.
Deep expertise across the HubSpot platform, particularly Operations Hub and advanced features like custom-coded workflows and custom objects.
Proven track record of maintaining data integrity and troubleshooting complex integrations between HubSpot and other business systems.
Strong analytical skills with proficiency in building detailed reports and dashboards for executive review.
HubSpot Certifications: RevOps, HubSpot Admin, and at least two Hub-specific certifications (e.g., Sales Hub, Marketing Hub).

Why you’ll love working here:

Work for an Elite HubSpot Partner at the forefront of the RevOps industry.
We truly want to do more for our people, so you’ll join a team of like-minded individuals with a focus on culture, hard work, having fun, transparency, openness, and enthusiasm.
Flexible working: Enjoy a mix of home and office-based work.
Generous leave: Benefit from up to 30 days of paid annual leave and unlimited unpaid leave.
Sabbatical and bonus: Celebrate five years with the company with a month-long paid sabbatical and a £2,000 bonus.
Work-life balance: Enjoy benefits worth £650 per year to support your well-being.
Employee referral scheme.
Employee of the Month awards.
Competitive salary: Commensurate with experience.

Why Join Us?

We are a company that values innovation, collaboration, and your input. We offer a supportive environment where you can grow both personally and professionally. By joining us, you'll be part of a dedicated team that delivers impactful results for our clients.

We are only accepting applications from the United Kingdom and Northern Ireland.