Sales Operations Team Leader – Sydney, Australia (Job Ref: 26I/SOAU)
Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security, based in the UK. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment and skill of our workforce, Our staff are at the heart of everything we do and achieve.
We have an exciting new career opportunity for a Sales Operations Team Leader to join our ANZ team.
Location: Office based - Suite 2/4 Charles Street, Parramatta, NSW 2150, Australia.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 38 hours per week, 9am to 5pm (with a 30 minute break), Monday to Friday. However, some flexibility will be required.
What does this role involve?
This role is responsible for the supervision of the Randox Western Sydney office and distribution facility, including day to day supervision of customer service, logistics and stock management processes. The key duties of the role are:
- Be responsible for hosting inductions and some training of staff across sales, customer support, administration, and logistics as required.
- Support the development, implementation, and monitor procedures, policies, and standards for technical, administrative, customer support and sales staff.
- Be responsible for key holding across the business hours.
- Daily, weekly and monthly analysis for sales and stock reporting to the country manager.
- Accurate forecasting of stock requirements, managing customer reserves and engaging with Randox international and head office teams.
- Managing TGA recalls as required alongside the head office regulatory affairs team.
- Liaising with pathologies and health service providers to discuss current products, open enquiries, orders and forecasts as required.
- Assisting the country manager as required for contract-based tasks.
- Representing the organization in negotiations, and at conventions & seminars, as required.
- Maintain a good knowledge of Randox and competitor products.
- Occasional travel both nationally and internationally for client meetings, conferences and internal training.
Who can apply?
Essential criteria:
- A bachelors degree or higher in a Biochemistry, Life Science, or Business-related discipline.
- Flexibility in your availability to meet business needs.
- Strong communication skills with a proactive approach.
- Experience with Microsoft packages such as word, excel and outlook.
- Currently have the right to work in Australia without visa sponsorship.
Desirable:
- At least 2 years experience in a customer service role.
- Previous sales experience within Life Science, Bio-Tech or Medical.
- Previous experience within a laboratory environment.
- Previous experience in stock management or logistics.
- Experience working towards KPIs, targets or completing sales/revenue reports.
- Experience with people or office management.
How do I apply?
Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
About Randox:
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.
Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.
Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions.
