Job Purpose
The Sales Operations Coordinator plays a key role in supporting the pre-sales and in-flight sales process across Konekt’s Software and Professional Services business.
This is a non-selling, administrative role responsible for preparing customer quotations, processing sales orders, managing pricing information, and coordinating between Business Development Managers (BDMs), vendors, and customers.
Working regionally (UK, France, Netherlands, or Germany), each Coordinator ensures that the sales cycle runs smoothly from quotation through to order confirmation, providing a seamless and professional experience for customers and internal teams.
(Note: Once the sale is completed and fulfilled, ongoing customer support transitions to the Customer Support Specialist team.)
Key Responsibilities
Pre-Sales and Quote Support
- Prepare and issue accurate customer quotations in response to BDM or customer requests.
- Validate pricing, product details, and vendor terms before quotes are sent.
- Support BDMs by ensuring all opportunities are accurately recorded and updated in the CRM system.
- Collaborate with Business Operations Managers to confirm vendor pricing, promotions, and product availability.
Sales Order Administration
- Convert accepted quotes into sales orders, ensuring all details are correct for processing.
- Manage the end-to-end order flow through to order confirmation, liaising with internal teams and vendors as required.
- Monitor active sales orders, providing regular updates to customers and internal stakeholders.
- Ensure smooth handover to the Customer Support Specialist team once fulfilment or post-sales support begins.
Customer Enquiries & Internal Collaboration
- Act as a regional point of contact for customer and sales team queries during the quotation and order process.
- Work closely with the BDMs, Business Operations, and Finance teams to maintain pricing and commercial accuracy.
- Support renewal quotations and contract extensions, ensuring continuity for customers.
- Contribute to process improvement by identifying recurring challenges or inefficiencies.
Operational Flexibility
- All operational roles within Konekt are cross trained to ensure effective support across functions during periods of high business demand, planned absence, or unforeseen operational need.
Skills & Attributes
- High level of attention to detail and accuracy.
- Strong customer-service mindset with professional communication.
- Able to manage multiple tasks simultaneously in a fast-paced environment.
- Collaborative, proactive, and solution-oriented attitude.
- Strong sense of ownership and accountability for completing tasks.
- Culturally aware and able to work effectively with international colleagues and customers.
Core Competencies
- Customer Focus (Customer Champs, Smart Business Sense) – provides outstanding service and responsiveness.
- Results & Achievement (Results Rockstar) – delivers timely, high-quality work.
- Change & Innovation (Change Champion) – open to new systems, processes, and ways of working.
- Ownership & Accountability – takes responsibility for accuracy and follow-through.
- Collaboration & Teamwork – works effectively across regions and functions.
Experience & Qualifications
- Proven experience in sales administration, customer service, or commercial operations (B2B environment preferred).
- Experience within a software, SaaS, or professional services business advantageous.
- Competent in ERP/CRM systems (e.g. NetSuite, Salesforce) and Microsoft Office suite (especially Excel and Outlook).
- Strong communication skills — both written and verbal — with fluency in the region’s primary language (plus English).
- Excellent organisational and time management abilities.
