About The Role
Uber Direct is changing how the world moves things by allowing merchants to use Uber's courier network for their own websites and apps. It's a high-growth, high-stakes environment where we are building the playbook as we fly. As a Senior Sales Operations Associate, you aren't just "supporting" a team; you are the engine that keeps the EMEA Direct organization running.
This role is for someone who thrives at the intersection of sales, operations, and systems. It's not always polished-you'll be digging into complex CRM data, navigating the tension between global strategy and local EMEA needs, and unblocking hurdles in real-time. We need a partner who has the grit to optimise processes, the curiosity to find the "why" behind the numbers, and the ownership to hold our commercial teams accountable. If you prefer a slow pace and predictable days, this isn't the role for you. But if you want to see your work directly impact the growth of a global business, let's ride.
What You'll Do
- Navigate the complexity: Act as the primary gatekeeper for CRM and pipeline hygiene, ensuring that opportunity management is accurate even when the pace is fast
- Unblock the Team: Serve as a point of contact for the EMEA sales team to resolve tool-related issues, deal desk hurdles, or policy questions that slow them down.
- Build the Rhythm: support the operating cadence for the region, preparing the data and narrative for weekly, monthly, and quarterly business reviews (QBRs).
- Find the Signal: Build and maintain core dashboards in Salesforce and Google Sheets that help leadership understand regional health at a glance.
- Lead Through Influence: Partner cross-functionally with Finance, HR, and Global Ops to ensure EMEA's unique challenges are heard and solved in global workflows.
- Architect Better Ways of Working: Identify friction in our sales motion and design new workflows or SQL-driven insights that reduce manual "grunt work" for our sellers.
- Predict the Future: Identify gaps in the forecast and proactively surface risks to the leadership team before they become problems.
Basic Qualifications
- 3+ years of experience in Sales Operations, Revenue Operations, or a similar analytical role.
- Proficiency in Salesforce (CRM) with a strong understanding of sales lifecycle management.
- Expert-level skills in Google Sheets or Excel (you can build complex models and dashboards).
- Excellent communication skills with the ability to influence stakeholders across different levels.
Preferred Qualifications
- Proficiency in SQL to extract and manipulate raw data for deeper insights.
- Experience working in a high-growth SaaS environment or a fast-paced technology company.
- Experience navigating a matrixed, global organization (working across time zones and regional nuances).
- A "systems-thinking" mindset-the ability to see how a change in one process affects the entire sales funnel.
