Job Overview
We are seeking a highly motivated and detail-oriented Business Manufacturing Operations and Sales Support Specialist to join our dynamic team. This role is vital in driving operational efficiency, supporting sales initiatives, and . The ideal candidate will work in several areas of the business. This position offers an exciting opportunity to contribute to the growth and success of a forward-thinking organization committed to excellence.
Responsibilities
Job description:
Our client is seeking an experienced Business Operations & Support Specialist to support sales, customer service, and operations in a fast-paced office environment. This role is critical to daily business functions including CRM management, billing and invoicing, eCommerce order processing, and operational support.
This position is ideal for a highly organized, detail-driven professional who enjoys owning processes, working across departments, and contributing to business growth. Strong growth opportunity for an experienced individual looking to expand responsibilities.
Key Responsibilities
Business & Customer Support
- Support sales and operations teams with daily administrative and operational tasks
- Answer inbound calls and emails professionally
- Communicate with customers regarding orders, payments, and account questions
- Maintain accurate customer records and documentation
CRM & Data Management
- Update and maintain CRM records (customers, contacts, opportunities)
- Enter leads, manage pipelines, and update deal stages
- Run basic reports and support sales activity tracking
- Ensure data accuracy and follow documented processes
Billing & Accounts Receivable
- Prepare and send customer invoices accurately and on time
- Process credit card payments securely
- Follow up on outstanding accounts receivable in a professional manner
eCommerce & Order Processing
- Process incoming eCommerce orders accurately
- Coordinate with operations and shipping teams to resolve issues
- Respond to customer inquiries with a solution-focused mindset
- Assist with pricing checks, product updates, and inventory accuracy
Office & Inventory Support
- Maintain internal inventory and supply lists
- Ensure office supplies are stocked and organized
- Support daily office operations and assist team members as needed
Administrative Support
- Type correspondence
- Create PowerPoint Presentations and set them up on device for meetings
- Coordinate projects
- Create spreadsheets
Required Experience & Qualifications
- 10+ years of experience in business operations, administrative support, account support. and Office Management
- Experience working with CRM systems (or ability to learn quickly)
- Experience with invoicing, billing, or accounts receivable
- Strong organizational skills and attention to detail
- Professional phone and email communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Create PowerPoint Presentations, spreadsheets, and do mail merges.
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Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft PowerPoint: 10 years (Preferred)
- Microsoft Word: 10 years (Preferred)
- Microsoft Excel: 10 years (Preferred)
- Microsoft Teams: 5 years (Preferred)
- Microsoft Outlook: 5 years (Preferred)
- Hubspot: 3 years (Preferred)
- ZoomInfo: 3 years (Preferred)
- Invoicing: 5 years (Preferred)
- Accounts Receivable: 5 years (Preferred)
- Accounts Payable: 5 years (Preferred)
- Inside Sales: 5 years (Preferred)
- CRM Sales Reporting: 5 years (Preferred)
- Inventory of Sample supplies: 3 years (Preferred)
- ECommerce Workflows: 3 years (Preferred)
Work Location: In person
