Description
Purpose
To manage the administrative and technical tasks surrounding customer order processing/inventory management and act as a liaison between the Sales and Operations departments to enable Sales to sell more efficiently and effectively.
Responsibilities
- Daily order entry, order scheduling, and post-shipment processing by region, team, sales representative, and/or market
- Regularly collaborate cross-departmentally to support the Sales function
- High-level administrative and critical-thinking tasks, including updating and entering data across multiple platforms, prioritizing shipments based on operational capacity and available inventory, quality checking paperwork and submitting to Document Control, etc.
- Assisting with account management for multi-site accounts, including setting up satellite locations across our systems and working closely with Shipping to ensure product is delivered to the correct destinations
- Vetting clinician information and setting up account-specific report delivery preferences for healthcare facilities
- Regularly managing sensitive information, including PHI/PII, while complying with HIPAA’s minimum requirement
- Daily, weekly, and monthly business reporting as required by leadership
- Flexibility toward demands and changes in the role as the company grows
Requirements
Qualifications
- Bachelor’s degree preferred
- SalesOps experience preferred
- Experience in biotech preferred
- Experience in Salesforce and ERP systems preferred
- Experience working with PHI/PII (HIPAA)
- Alternate titles: Customer Relations Associate, Sales Operations Specialist, Sales Operations Representative
- Enforcing a variety of the field's concepts, practices, and procedures
- Upholding organizational SOPs and a desire to implement best practice solutions
- Familiarity with CRM and ERP software
- Experience and judgment to plan and accomplish goals
- Available and responsive to questions, excellent relationship-building skills, and ability to liaise with stakeholders at all levels
Salary & Benefits
The estimated hiring salary range for this position is
$24/hr to $26/hr.* The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
