Ipsen is strengthening its Global Digital & IT Operations to better support its Corporate Functions and enable efficient, compliant, and high-value digital services across the organization.
Within this context, we are looking for an IT Business Operations Expert for Corporate Functions (HR & Legal) to play a key role in ensuring the reliability, performance, and continuous improvement of critical HR and Legal digital solutions.
This role sits at the crossroads of business, IT, and external partners, with a strong focus on service delivery, outsourcing management, and value creation for business users in a complex, international environment.
Own and ensure the delivery of IT business operations for HR & Legal applications in an outsourced service model, including maintenance and support.
Act as a key point of contact for HR & Legal business stakeholders, ensuring high service quality and user satisfaction.
Develop a deep understanding of HR, Payroll, and Legal business processes, including complex data integrations across internal and external systems.
Translate business needs into effective operational and technical solutions, in close collaboration with IT Business Partners.
Ensure smooth service transition of applications from build to run.
Monitor and manage service performance against SLAs, KPIs, budget, and internal standards.
Lead operational governance, reporting, and regular communication with stakeholders.
Manage vendor relationships, including contract lifecycle, service commitments, service credits, and continuous improvement initiatives.
Identify opportunities to optimize services, automate processes, and improve data flows.
Drive innovation initiatives with IT and business stakeholders to improve efficiency and business outcomes.
Contribute to the definition and execution of the Business Digital & Technology roadmap for HR & Legal domains.
10+ years of experience in IT application management within HR & Legal domains, in a complex and regulated environment.
Strong experience in service delivery and outsourcing management, ideally in the biopharmaceutical industry.
Solid understanding of data privacy, compliance standards, security best practices, and pharma regulations.
Proven experience working in global, matrixed organizations.
Strong expertise in HR & Legal applications, such as: Workday (People), ADP (Payroll), eTemptation (Time Management), Paradox (Hiring), Cornerstone (Learning), Adobe Sign (Electronic Signature)
Strong experience with complex data integration flows and reporting, including Power BI.
Excellent stakeholder management, communication, and coordination skills.
Business-oriented mindset with a pragmatic and continuous improvement approach.
Bachelor’s degree in Business, IT, or Project Management (Master’s degree preferred).
Fluent in English (mandatory); French is a strong asset.
A key role supporting critical Corporate Functions in a global biopharmaceutical group.
Exposure to complex, high-impact digital and IT operations in an international environment.
Strong collaboration with business, IT, and strategic partners.
A culture driven by purpose, innovation, and patient impact.
Opportunities to grow, contribute, and make a tangible difference within a fast-moving organization.
Let’s talk — apply now or contact us to learn more about this opportunity at Ipsen.
