Job Description
Business Operations Mgr
ServiceNow - West Palm Beach, FL
On-site, Remote
Full-time
Posted 10 hours ago
Job Description
Company Description:
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Job Description:
What you get to do in this role:
Business Operations:
- Track and manage Product Operations headcount.
- Manage and maintain the budget, gather required inputs from leadership team and orchestrate department level reporting with Finance.
- Manage Priority QBR cadence, accompanying deliverables and drive consistency of reporting.
- Assist in organizing strategy and planning sessions and deliverables.
- Manage office and space planning requirements.
- Engage and connect with other operations managers in UTG and beyond as required.
- Be a thought-leader and influencer creating clarity out of ambiguity.
Communications Management:
- Provide guidance and help establish a culture that continuously strives towards best practices and operational excellence, while having fun.
- Drive and evolve our plan for internal employee communications in a timely, relevant and engaging manner.
- Implement thoughtful, innovative and engaging communications that build on and enhance ServiceNow’s purpose, culture, and strategic priorities.
- Produce creative, relevant newsletters, All Hands decks, Now at Work posts, etc., rooted in our priorities; continually experiment with content to drive engagement.
- Identify and recommend creative ideas to improve business operations and communications – be proactive.
- Moderate social channels and constantly work to create authentic and engaging social/digital moments to support our culture.
- Coordinate, scope and advise VP and leadership team involvement in internal events as needed.
- Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Strong program management skills.
- Excellent understanding of budget and headcount management.
- Excellent understanding of functional operational processes.
- Excellent verbal and written communication skills, teamwork skills, and an engaging personality.
- Ability to translate business strategies into effective narratives.
- Proven ability to effectively interface with a diverse range of roles at all levels.
- Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment.
- Ability to work in a matrix organization structure.
Additional Information:
Work Personas: Flexible, remote, or required in office.
Equal Opportunity Employer