Description
Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.
The Medical Group Management Association (MGMA) is looking for a
Sales Operations Specialist to join our Denver/hybrid team.
The Sales Operations Specialist is responsible for the day-to-day management, support, and reporting of MGMA’s sales technology stack. This role ensures our sales platforms and processes are optimized, content is current and navigable, and sales teams are empowered to leverage technology effectively. The Specialist serves as the primary contact for sales tech vendors, supports the sales team with technology challenges, and acts as a liaison to CRM, IT Systems and Data Reporting teams to connect sales processes with company reporting and drive operational excellence.
Essential Functions
- Oversee daily operations and health of sales technology platforms such as Outreach, LinkedIn Sales Navigator, ZoomInfo, Chorus, RingCentral. Work would include admin settings, governance, reporting, user support, and troubleshooting.
- Serve as the main point-of-contact for our sales tech vendors; meet regularly to discuss our account health, stay up to date on feature-functionality, and implement changes as needed.
- Partner with internal technical teams to maintain sales technology integrations, data hygiene and functionality with our CRM in alignment with IT and data standards at MGMA.
- Work with the relevant cross-functional teams on behalf of sales, regarding JIRA ticket submissions, progression, testing, etc.
- Leverage CRM, PowerBI reports, and Analytics team to validate sales data, run reports, identify trends, and deliver actionable insights.
- Manage and improve the content and workflows within our sales platforms (e.g., Outreach sequences, Chorus playlists, ZoomInfo lists,) in partnership with sales and enablement.
- Govern the sales SharePoint sites, ensuring content is up-to-date, easily navigable, and team members are trained on best practices.
- Drive day-to-day follow-through on enablement and operations projects that benefit the sales organization and our revenue goals.
- Other duties as required and necessary to ensure the success of the organization.
Supervisory Duties
Requirements
Knowledge, skills, and abilities:
- Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values.
- Strong technical aptitude with CRM systems (Microsoft Dynamics preferred) and ticketing systems (Jira/Atlassian preferred)
- Experience with sales efficiency tools used for communication and research (Outreach, LinkedIn Sales Navigator, Zoominfo, Chorus, and RingCentral preferred).
- Advanced Excel skills for data validation, cross-referencing, and reporting with the ability to interpret data and translate insights into actionable recommendations.
- Familiarity with Product/Software Development Lifecycle
- Ability to develop strong working relationships with key external stakeholders and across all internal teams.
- A proactive approach to solving operational challenges and improving processes.
- Ability to work independently while proactively communicating priorities and alignment with manager.
- Comfortable balancing multiple priorities and working effectively across teams.
- A passion for leveraging technology to drive sales success.
Experience
- Two (2) or more years of experience in sales operations, CRM reporting, or technology management.
- Hands-on experience with sales tech platforms (Outreach, LinkedIn Sales Navigator, ZoomInfo, Chorus).
- Familiarity with Power BI, advanced Excel functionality, and SharePoint site management.
Education
- Bachelor's Degree in Business Administration or related field is preferred.
An equivalent combination of education and experience may be substituted on a year for year basis.
Additional Requirements/Licenses/Certifications
- Must have reliable transportation.
- Must have a valid driver’s license.
Working environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally performed in an indoor, professional office environment.
- Will need to attend conferences and MGMA events around the country.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.
- Regular, predictable attendance is required.
Physical Activities
The physical demands described here are representative of those that must be met by employees in this role, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required
While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:
- Ability to read, write, edit
- Ability to converse, discuss, convey
- Also includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research.
While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities:
- Ability to perceive, identify, recognize
- Ability to detect, determine, discern, judge
- Ability to assess, estimate, compare
This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc. This role may require setting up, moving, and configuring IT equipment including computers, servers, networking devices, and peripherals.
While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities:
- Ability to operate PC/keyboard and other office productivity equipment
- Ability to position self to traverse/navigate around typical office setting
- Able to lift, carry, and move IT equipment and hardware up to 50 lbs occasionally.
- Able to reach, bend, kneel, and work in various positions when installing or troubleshooting equipment
- Able to pull/push, lift, open/close, grasp/manipulate, and transport materials
- Ability to use hand and power tools for equipment installation and cable management
Why Work for Us
MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and both short- and long-term disability. We invest in our employees' growth with a 401(k) plan featuring company match, profit-sharing, and professional development opportunities. We prioritize work-life balance through a hybrid work schedule, an employee assistance program, and a generous time off package, which includes three weeks of vacation, 80 hours of sick time, and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance, MGMA is committed to giving employees a well-rounded and gratifying employment experience.
We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications, abilities, experience, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law.
MGMA does not engage in immigration sponsorship or relation assistance.
The application deadline is
March 2, 2026. This may be extended in the event additional time is necessary to receive a sufficient number of qualified candidates. The approximate salary range for this position is
$65,000-82,000, depending on the skills, education, and experience of the candidate.
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Salary Description
$65,000-$82,000
